Summary: Supervises, coordinates and directs day to day activities of the Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. Assists department leadership in the administration of the department. Maximizes guest service and staff productivity while minimizing costs.

 

Essential Functions:

Trains and supervises staff on assigned shift Supervises the operation of the VIP, rooms control, front desk, valet, and bell desk areas to ensure efficiency and that the best possible service is provided to guest  Maintains established effective controls to ensure adherence to department procedures and recommends changes in procedures, equipment, and physical layout to ensure maximum service, efficiency and security of company funds Investigates and corrects shortages and errors Works with hotel management team in planning for hotel promotions, special events and sales groups to ensure maximum utilization of room and block rates Recommends changes in room rates as required Investigates and resolves customer complaints and comments and follows up with involved employees to resolve the matter to the customer’s satisfaction Maintains established credit policies, takes appropriate action in obtaining payments when guest ledger accounts exceed normal limits and assists in any collection problems on overdue accounts Other duties as assigned