**What would I be doing?** + Adhere to guest service requirement and to the hotel’s 4 Diamond standards. Promote positive public/team member relations at all times. + Adhere to established department and property policies and procedures regarding guest service standards. + Coach, monitor, and develop team members for improved performance. + Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals. + Must maintain the strictest confidence of any and all confidential information disclosed by Ameristar Casino Resort Spa St. Charles. + Hire, train, and supervisor Housekeeping managers, valet supervisors, and other hotel positions. + Maintain expected levels of service and cleanliness in rooms-divisions. Be familiar with and ensure safe and proper use of all equipment and chemicals. Maintains a safety program to ensure all Team Members have a safe work environment. + Remain abreast of industry trends and design programs to encourage high level of team member performance. + Maintain and update hotel systems and procedures to maintain the highest performance levels. + Provide key communication link between critical departments i.e. Marketing, Food & Beverage, and Gaming. Provide senior management with recommendations for capital improvements as well as routine maintenance requests. + Confers with department heads to discuss and formulate plans for soliciting business. + Oversees budgetary process for respective departments. Prepare detailed financial reports and ensure adherence to established budgets. Assist in preparing and investigating/resolving discrepancies in operating budget. **Responsibilities** Deliver internal and external guest service the Boyd Style. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions. **What are we looking for?** Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions Must successfully pass background check Must successfully pass an alcohol and drug screening Must be 21 years of age **What would it be like to work at this property?** Overlooking the Missouri River, this 130,000 square-foot casino and AAA Four Diamond full-service luxury suite hotel is in historic St. Charles. With an architectural design derived from the historic wharf and train stations, **Ameristar Casino Resort Spa St. Charles** hints at the action inside. The streetscape continues the theme by following the design cues of St. Charles Port District complete with seven dining outlets, 12 bars, an entertainment venue, a full-service luxury day spa, indoor/outdoor pool, gift shop and 22,000 square-foot conference center. _Ameristar Casino St. Charles is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law._ _If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation._ **Ameristar St. Charles** One Ameristar Blvd. St. Charles, MO 63301 **What would it be like to be a Boyd Gaming Team Member?** Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. **Corporate Mission** We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants. Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities. **Company Vision** Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way. Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives. We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead. **Requisition ID** _2025-49873_ **Property** _AMERISTAR CASINO ST. CHARLES_ **Category** _Hotel_ **Position Type** _Full-Time_