**Job Description** **Copper River Princess Lodge (Copper Center, AK)** **Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.** Holland America Line and Princess Cruises united as HAP-Alaska/Yukon Land Operations. We’re innovators in Alaska and Yukon tourism and advocates for the environment. Our team supports a combined fleet of ships sailing to Alaska each summer, operating lodges and hotels, luxury motor coaches and the largest domed rail cars in the world. Our guests experience both luxury and adventure that is truly unmatched. We’re looking for an amazing Hotel Services Manager professional to fill this role, which is based at our Copper River Princess Wilderness Lodge, a remote lodge in Copper Center, AK. You will be responsible for and oversee the operations of the Front Desk, Gift Shop, and Housekeeping staff. Here’s a summary of what Holland America Line and Princess is looking for in its Hotel Services Manager. Is this you? **Responsibilities:** + May manage one or more of the following hotel functions – Housekeeping, Guest Services, Luggage Services, Retail. Responsible for the customer services delivery systems, guest services, customer service and safety training programs, and financial accountability of departments. + Applies knowledge of all hotel department’s operations, responsibilities, and activities to identify customer service needs. Works with all hotel departments, managers, and staff to deliver consistent, smooth and continuous level of customer service throughout the hotel services, improve customer satisfaction ratings and to increase sales. + Monitors customer service reports, guest evaluations and comments and takes appropriate action to improve customer satisfaction, ratings and to increase sales. + Responsible for the sourcing, hiring, training and management of multiple associated departments. + Performs “Manager on Duty” responsibilities. + Prepares reports and analysis. Assists in the preparation of the annual location budget. + Applies knowledge of company policies and procedures, hotel operations, and customer service. + Responsible for the employment, supervision, performance management, salary administration, discipline, and training of directly assigned personnel. **Requirements:** + This job normally requires a professional level of knowledge in hospitality management equivalent to that which would be acquired through the completion of a Bachelor’s degree. Demonstration of directly related work experience, which has provided an equivalent breadth, and depth of knowledge may be considered in lieu of the educational requirement. + This job normally requires five years of broad, well-rounded, hospitality management experience in progressively responsible positions. + Participates in HAP’s safety culture to ensure a safe workplace for all team members and a safe vacation experience for all guests. + Dedicated to delivering excellent customer service to all guests, coworkers, and vendors. + Participates in HAP’s sustainability program, aka “Sustain Alaska & the Yukon”, and efforts by actively recycling (where available), reducing waste, and educating guests about our commitment to the environment. + Commitment to a diverse, equitable and inclusive work environment. + Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status). **Skills, Knowledge and Abilities:** + Proficiency in the use of computer business application, with working knowledge of computerized hotel reservations, point-of-service and accounting systems. + Ability to prioritize work, maintain attention to time constraints, while working in a team or group environment. + Ability to organize work, meet deadlines, maintain attention to detail and accuracy, supervise and manage staff and guests requests/inquires. + Ability to work in fast-paced environment with multiple tasks and external influences. + Ability to work with all levels of management, employees and customers with sensitivity, tact and diplomacy. + Demonstrate an ability to maintain confidentiality. + Ability to communicate, coordinate and collaborate with multiple departments, management, and staff. + Ability to support and comply with company policies, procedures and guidelines including all company health and safety standards. + Ability to stand/walk/work on feet for minimum of 8 hours per day. **What You Can Expect** + _Cruise and Travel Privileges for You and Your family​_ + _Health Benefits_ + _401(k) Plan_ + _Employee Stock Purchase Plan_ + _Training & Professional Development_ + _Tuition & Professional Certification Reimbursement_ + _Rewards & Incentives_ **Our Culture… Stronger Together** Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/ . Holland America Line and Princess are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. **Americans with Disabilities Act (ADA)** Holland America Line and Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact: seattlehr@hagroup.com **\#HAP**