JOB SUMMARY:

Responsible for developing, scheduling, and facilitating employee, supervisory, and management training and development programs for the Front Desk department. Conducts needs analysis to identify specialized training needs. Monitors and evaluates the progress, effectiveness and impact of training and development programs and makes recommendations for improvement.

 

ESSENTIAL JOB FUNCTIONS:  

Schedules and conducts employee, supervisor and management training and development programs for Hotel Operations. Conducts needs analysis to determine specialized training needs. Develops activities/curriculum to enhance standardized training programs. Monitors and evaluates the progress and effectiveness of training and development programs and makes recommendations for improvement. Designs and produces training aids (i.e. case studies, simulations, games, exercises, etc.) and support material. Develops in conjunction with department management technical job skills, sales tactics, and customer service training. Works with departments to ensure all training materials are accurate and well maintained. Handles all tracking and communication of Hotel Operations training and reporting needs. Works closely with the Human Resources training department to ensure integrity of Hotel Operations training programs. Responsible for project management, establishing and meeting time lines, attention to detail and follow-through. Effectively represents Caesars to groups of employees, applicants, counterparts in the industry, management and outside organizations as needed. Builds a rapport and coordinates daily functions with support service departments. Acts as a role model and always presents oneself as a credit to Caesars and encourages others to do the same. Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 

 

QUALIFICATIONS:  

Bachelor’s degree in Business, Hotel Operations or related field preferred.  Two years training/facilitating experience required. Two years supervising teams in an upscale Hotel environment required.  Experience conducting needs analysis strongly preferred.  Knowledge of training assessment, design, delivery and evaluation preferred. Demonstrated ability to train/educate adults.  Proficiency with Microsoft software to include Word and Excel required.  Must have excellent verbal and written communications skills with the ability to communicate to all levels of the organization.  Excellent presentation and organizational skills required.  Ability to maintain long range goals without sacrificing follow through on details.  Must be able to maintain a flexible work schedule.  Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. 

 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:  

The visual abilities and tolerance needed to complete paperwork and use a computer for extended periods of time. Ability to do a large amount of walking and standing. Auditory abilities (with or without aids or special devices) needed for telephone usage, as well as, guest and staff communication. Must be able to perform physical job duties of line employees in emergency situations. Must be able to maneuver to all areas of the casino and the retail shops.

 

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).