Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Hotel Theodore first opened its doors in 1930 as the Roosevelt Hotel, named in honor of Theodore Roosevelt, the 26th U.S. president, who had visited Seattle in 1903. From the outset, the hotel embodied the city’s pioneering spirit. Designed by the renowned architect John Graham Sr., whose firm was behind some of Seattle’s most iconic buildings—including the Seattle Exchange Building, the Frederick & Nelson department store (now the downtown Nordstrom), and, under the direction of his son, the Space Needle—the Roosevelt Hotel reflects Graham's distinctive modernist Art Deco style. At 18 stories, the Roosevelt stood as Seattle’s tallest hotel for many years, offering 234 rooms and a lobby that was richly appointed in the elegant French modern style. Unlike the traditional hotels of the era that primarily catered to long-term residents, the Roosevelt Hotel distinguished itself as a destination for travelers, setting a new standard for hospitality in Seattle, then and today. At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home. For Full-Time Associates, we offer: Medical, Dental, Vision, Disability, & Life Insurance 401(k) Plan Paid Time Off: 2.15 hours for every 40 hours worked (14 days) 7 Paid Holidays and 2 Personal Days For Part-Time Associates, we offer: 401(k) Plan Sick Time: Accrue 1 hour for every 30 hours worked Join us and experience a workplace that values your success, health, and happiness—every step of the way. Overview The Houseperson will maintain guest corridors and linen closets and other assigned areas in accordance with the standards established by the property. The Houseperson shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Pyramid Global Hospitality Culture as well as promoting the property as both the Destination and Employer of Choice! Essential job FUNCTIONS: Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas Ensure security of any assigned keys and beeper. Review assignment sheet and update completed assignments. Check with Supervisor and Housekeeping office for additional assignments throughout the shift. Review assigned area and complete general removal of any trash or debris. Stock cleaning carts with designated supplies and equipment. Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas. Clean designated areas with proper chemicals, tools and equipment. Ensure that nothing is stored in stairwells. Transport any food and beverage trays/items in public areas to service areas. Check under furniture for debris and remove if present; reposition furniture to correct floor plan. Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork. Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions. Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents. Clean all lamps, light fixtures and light switches; check for proper working condition. Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned. Remove dust, grease and smears from house/public phones and reposition properly. Replace soiled/damaged phone books. Remove dust on drapes weekly and realign to correct position daily. Inspect condition of planters and plants; remove debris, polish planters. Remove dust, dirt, marks and fingerprints from doors and door frames. Remove stains, scuff marks, and dust from baseboards, ledges and corners. Polish all brass surfaces. Empty trash containers, ashtrays and ash urns in public areas. Remove trash; debris and cobwebs from balconies/patios. Empty vacuum cleaner bags, replace and clean machines. Remove soil, dirt, soap build-up and hair from public and employee bathroom mirrors, vanities, sinks, toilets/urinals, shower walls, shower curtains and floors. Replace facial and toilet tissues, paper hand towels, soaps in correct amount and location. Stock vending machines in public and employee bathrooms. Sweep front entrance daily. Sweep and rinse off the pool deck daily. Remove soiled towels from pool area and return them to Laundry. Report any damages or maintenance problems to the Supervisor. Turn over any lost and found items to the Supervisor. Ensure security of hotel property. Stock Housekeeping department supplies. Other duties as assigned. Qualifications • Must be authorized to work in the United States • Ability to work a flexible schedule that may include evenings, weekends and holidays • Ability to communicate effectively in English both verbal and non-verbal. • Ability to count. • Ability to perform job functions with attention to detail, speed and accuracy. • Ability to prioritize and organize. • Ability to be a clear thinker, remaining calm and resolving problems using good judgment. • Ability to follow directions thoroughly. • Ability to understand guest’s service needs. • Ability to work cohesively with co-workers as part of a team. • Ability to work with minimal supervision. • Ability to maintain confidentiality of guest information and pertinent hotel data. Compensation Range The compensation for this position is $21.19/Hr. - $21.19/Hr. based on qualifications and experience.