Location: Pala, CA

To ensure the Hotel and 4 diamond standards of cleanliness in all tower public areas and housekeeping work areas are achieved and maintained.  Reports directly to assigned Housekeeping Supervisor.

Previous House Person or Porter experience preferred. Knowledge of housekeeping equipment preferred. Knowledge of floor care preferred. Required to speak, read, and write English.  Bilingual a plus.

Essential Job Functions:

Maintains all guest corridors and tower public space at Hotel and 4 diamond standards. Maintains these standards while completing daily assigned work assignments. Completes assigned work and run requests without disturbing the room guests. Completes work in the order assigned by the supervisor to ensure guest satisfaction. Completes all runner requests within 10 minutes from time of receiving request. Must be able to interact and effectively communicate with guests. Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner. Maintains a safe work environment. Responsible for any keys and/or equipment assigned. Complies with all OSHA requirements. Customer Relations – directs guests with problems and/or complaints to the assigned supervisors. Knowledge of room types and locations in the tower. Ensure service is always exceptional. Ensure service is of the highest degree. Be aware of special promotions within the hotel. Participate in an atmosphere of high morale and a positive working relationship among team members and supervision. Create harmony between yourself and fellow team members. Ensuring that workspace and office are always clean and tidy. Clock in/out at appropriate times- being at your workstation ready to work at assigned time. Complete the AM, PM, and Graveyard check lists. Review memos and logbook receive information passed on from previous shift. Know and practice the guest service philosophy of Pala Casino Spa and Resort. Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties. Coordinate with Guest Safety the research for lost and found items for guests. Handle questions, problems, and complaints. Ascertain guest satisfaction. Perform other duties as assigned. Apply Now Save this job share this job: Email Facebook Tweet LinkedIn