§ Represents Hilton Grand Vacations in a professional manner at all times.
§ Assists with carpet cleaning and deep cleaning of suites, as assigned.
§ Maintains stock of laundry and storage areas; organized and clean.
§ Provides assistance to guest requests or concerns, may require esclation to management.
§ Completes all in-house laundry for the resort to include stock, deliver and gathering of linens.
§ Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s) during shift.
§ Reports all maintenance deficiencies to the Engineering department providing work order submitted into the Asgard system. Written work orders where Asgard is unavailable.
§ Maintains daily log of duties performed during the course of each shift.
§ Delivers items as required to guest suite per QA (Quality Assurance) standards.
§ Picks up trash and ensures recepticles are clean at all times.
§ Provides assistance as required to all members, owners and guests per QA standards.
§ Cleans rooms on occasion when business volumes dictate.
§ Covers graveyard shifts as required.
§ Completes all required Company trainings and compliance courses as assigned.
§ Adheres to Company standards and maintains compliance with all policies and procedures.
§ Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
§ Performs other related duties as assigned.
Why do Team Members Like Working for us? Our Mission and Values A people-first culture Internal growth opportunities Being part of an industry leader in the hospitality field Benefits include extended health & dental and vision coverage Short term and long term disability benefits Employee Assistance Program that supports your physical and mental well-being Wellness allowance Group RRSP Recognition Program and Rewards Team Member and Family Travel Program providing reduced hotel room rates!