Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The House Recovery Specialist I is responsible for negotiating, solving problems, and providing excellent customer service. As part of the Recovery House team, the House Recovery Specialist I will locate and contact homeowners across the country to collect on charged off secured and unsecured mortgage debt. The House Recovery Specialist I will manage House inventory accounts maintaining communication with customers, setting up payments and working settlements.

Principal Duties

Manage house inventory.Pursue solutions to resolve post charge-off and deficiency balance accounts.Re-establish and maintain communication with customers to minimize company loss.Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company’s standard.Negotiate payoffs, settlements, and payment programs according to company guidelines.Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.Performs related duties as assigned by supervisor.

Education and Experience Requirements  

High School education required, greater preferred.Experience:  1+ years collection experience preferred, with post charge off and/or deficiency balance collections experience a plus.

Knowledge, Skill, and Ability Requirements  

Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environmentKnowledge of collection laws and processesPersuasive and professional communication skillsStrong numeric aptitude, problem solving and analytical skillsDetailed self-starter who is motivated and organized 

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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