Our client is seeking an exceptional Family Household Manager to take charge of the smooth running of a refined household in Greenwich, CT and supporting its family. The house manager holds primary responsibly for general household oversight including upholding property standards, attending to the individual needs and preferences of the family members, management of the household staff and external vendors, and coordination of family gatherings and events. The house manager works in close partnership with the principal family to successfully manage the day-to-day operations of a meticulously maintained household and grounds, ensure seamless coordination among the household staff and vendors, and engages in ongoing, proactive planning to deliver a personalized experience for the family. The ideal candidate will enjoy working in a team environment, be extremely detail oriented, and keep the home in pristine order while creating a serene, organized environment for the family. This role reports to the principal family. Responsibilities will include, but are not limited to: + Display a service-oriented mindset at all times, putting the priorities and experiences of the principal family first. + Perform errands as needed. Essential weekly errand includes family meal services - menu planning and execution of meals. + Responsible for sourcing, training, managing and ongoing assessment of household staff and vendors. Maintain daily schedules for household staff, ensuring proper coverage. + Oversee meticulous daily cleaning of interiors including all aspects of general housekeeping, deep cleaning, and upkeep of the residence. + Ability to execute roles of each household staff and fill in as needed. + Manage all household staff and external vendors ensuring the highest standard of service. Act as the gatekeeper/point of contact to all vendors. + ·Work closely with household staff to ensure seamless coordination of daily routines, events, guest & family experiences. Take the lead on coordination and planning for events and guest visits. + Perform frequent, daily walkthroughs and inspections using household checklists to proactively identify and resolve issues. Offer real-time feedback and priorities to the team. + Collect information, perform research as needed, and provide suggestions to the principals with the best solution to solve problems. + Assist the principal family in all aspects of domestic support. Including overseeing of various processes related to running the home (vehicle management, administrative work, calendar management, travel, shopping, errands, event planning, formal service, pet care, etc. + Oversee care of family pet (grooming/vet/walks, etc.) + Create and maintain household manuals, home operations manuals, and shopping/inventory lists. Maintain, order, and organize all household supplies. + Manage and track household budgets and expenses (i.e. review of vendor invoices for accuracy, submit and track medical claims) Requirements: + MUST have experience in recruiting and managing household staff. Including, but not limited to, payroll processing. Prior experience in a domestic role (ideally in the hospitality industry, private residence, or a family office) + Exceptional professionalism, integrity, honesty, and a strong work ethic + Highly organized, impeccable attention to detail, exceptional organizational skills, and dedication, reliable and punctual + Flexibility to work overtime, overnight and/or minimal travel with family, as requested. + Ability to be highly discreet in preserving the confidentiality and privacy of the family. + Excellent, verifiable references from current and past employers Schedule: The typical work week for the house Manager will be Monday through Friday from morning to evening (i.e. 7am-5pm). Some occasional weekend and late evening work will be required.   Powered by JazzHR