Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.
Overview
The Housekeeping Coordinator is responsible for administering and coordinating housekeeping functions in the housekeeping office and serving as housekeeping receptionist.
ResponsibilitiesEmployees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employeesPrints all required reports daily to make up room attendant assignments according to established productivitystandards ensuring that all special requests are completedAnswers telephone and all communication device monitoring, and acting on each request as appropriate and dispatching appropriate personnelMust maintain constant communication with other departmentsMonitor room status, out-of-order, out-of-service, discrepant, show rooms and VIP rooms filling out PM report as necessary and getting supervisor approvalMaintain "Lost and Found" procedures and policies according to standardsMonitors and acts on guest traces as needed including ordering, logging, tracking and returning rental equipmentMonitors and maintains orderliness of laundry/dry cleaning pick-up and deliveryRecords housekeeping attendance dailyIssues keys and maintains key control systemUtilize and master all necessary rooms systems that impact the housekeeping operationAssist with payroll, scheduling, incentive tracking and administrative tasks as necessaryComplete maintenance requests daily for all maintenance issues reported. Log and track completion.Coordinate and execute housekeeping training programsIdentify and analyze positive and negative trends influencing the Housekeeping metrics and guest satisfactionEstablish excellent communication practices between the all departments in the hotel with the Housekeeping departmentProvide support to Housekeeping management and line-level functions as requested by the Housekeeping management teaEnsure overall guest satisfaction. Qualifications High School diploma or equivalent required.Two or three years of progressive experience in a hotel or related field preferred.College course work in related field helpful.
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.