As a Housekeeping Coordinator, you will assist with administrative tasks, manage housekeeping supplies, report maintenance issues, and allocate tasks to team members. You’ll handle lost property, manage guest requests, ensure communication with housekeepers, and monitor health and safety standards. Additionally, you may perform room inspections, assist with training, and support room attendants and other duties as needed.

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What will I be doing?

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As a Housekeeping Coordinator, you will play a pivotal role in supporting the housekeeping department to ensure the highest level of guest and member satisfaction. 

\n\nAssist the Housekeeping Manager in administrative work such as filing of department’s documents, taking minutes for department’s meetings, etc.\nSubmit the purchase order to maintain housekeeping supplies at par levels.\nReport all necessary maintenance daily and log all jobs\nManage the Housekeeping office\nAllocate room and task lists to team members\nLog and store all lost property after each shift; send lost property to guests in line with procedures\nManage guest requests and enquiries immediately\nEnsure all relevant guest information is communicated to Housekeepers\nOrganise and control extra duties and special tasks\nReport all necessary maintenance daily and log all jobs\nControl staff dry cleaning and guest laundry in and out of the department\nUpdate system regularly to give maximum room return to the hotel/s active inventory\nEnsure all team members adhere to Health and Safety Regulations\nCarry out any other reasonable task set by the Housekeeping 's Management\nInspect rooms, verify and report status and/or discrepancies of rooms and enter into property management system (as needed) \nComplete work orders, as needed \nPerform Room Attendant and/or House person duties, as needed \nAssist in training Room Attendants, as needed\n

What are we looking for?

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A Housekeeping Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrior customer service/administrative support or housekeeping experience required\nIT proficient \nExcellent organisational and planning skills\nAccountable and resilient \nGood communication and telephone skills\nAbility to work under pressure \nAbility to work alone and in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions.\n\n

What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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