JOIN A TEAM THAT GOES ALL-IN ON YOU

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you!  

BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere.  Our team members also enjoy exclusive benefits, such as:

FREE Downtown Team Member Parking Discounted Monthly Bus Passes Free Team Member Assistance Program Team Member Discounted Hotel Room Rates Fun and Free Team Member Events Discount Program within Caesars Partner Network Tuition & Student Loan Debt Repayment Assistance 401k Matching

JOB SUMMARY: The Housekeeper Leader at Harrah's Tower ensures the daily operations of the Housekeeping and Laundry departments while ensuring the highest standard of cleanliness, comfort, and safety.

ESSENTIAL JOB FUNCTIONS:

Direct day-to-day operation of the Housekeeping and Laundry Departments. Strategize with senior management on ways to continually improve the overall operation of the departments. Looks for and identifies ways to create a higher level of standards and procedures. Assists the Hotel Manager to ensure consistent, high-quality service standards are maintained in the Housekeeping and Laundry areas.  Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.  Must be able to understand and manage within the departmental budgetary guidelines.  Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline.  Responsible for enhancing and refining the departmental training program and supervisory structure.  Confer with supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities. Handles guests concerns taking corrective action as necessary. Inspects facilities, services and equipment and recommend changes or improvements as necessary.  Review and approve and/or initiate requisitions and expenditures within the scope of delegated authority.  Insure that expenditures remain within established limits.  Periodically conduct sessions with supervisors to insure proper coordination and communication of policies, standards and procedures and operational matters.  Prepare and/or assist in the preparation of annual budgets, capital planning and operation forecasts; prepare regular and special reports; maintain necessary records and files.  Establish and administer safety policies and procedures pertaining to the Housekeeping and Laundry Departments and assure adherence to these policies and procedures.  Establish objectives for each defined area and implement action plans to achieve them as specified.  Delegate assignments to appropriate supervisors to accomplish tasks and at the same time provide developmental potential.  Maintain close work relationships with other departments’ managers/supervisors to promote smooth, efficient operations.  Uses participative management techniques in daily operations to ensure an environment of proactive employee relations skills are used.  Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation. Recommend personnel changes including the hiring, promotion, demotion, and release of staff.  Recommend wage and salary adjustments within established limits.  Approve vacations and recommend leaves of absence.  Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotability.  Recommend/implement incentive programs in that address reducing costs or increasing revenues.  Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals. Develops measurement systems that allow employees/management to track progress toward objectives and provides an objective framework for evaluating performance of individual Hotel areas. Participates in all design and construction projects (new, renovation, expansion, acquisition, disposition) related to hotel.   Handles special projects and other job duties as assigned. Periodically monitors competitive hotel products and services. Meets the attendance guidelines of the job and adheres to departmental and company policies.  Demonstrates Harrah’s Spotlight behaviors

QUALIFICATIONS:

Four year College degree preferred. Minimum of five years operations management experience in a Hotel of comparable size and quality is required. Minimum three years’ experience as a department head/division manager level or above required. Previous knowledge, understanding and experience in developing and facilitating departmental training.  Knowledge of computer systems and applications. Demonstrated ability in maintaining consistent, high quality service levels Prior experience in supervising work units History of developing employees who have been successfully promoted to increasing levels of responsibility Track record of managing a department that provides excellent service to guests Excellent interpersonal, customer service, communication, team building, training skills and problem solving skills are required. Must be able to get along with co-workers and work as a team.  Must present a well-groomed appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

Must be able to work independently.  Must be able to maneuver to all areas of the hotel.  Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.  Must be able to communicate distinctly and persuasively to others.  Must be able to lift up to 25 pounds and carry up to 15 pounds.  Must be able to bend, reach, kneel, twist and grip items while working at desk area.  Must be able to respond to visual aural cues.  Must be able to operate a computer, telephone and ten key adding machine.

 

GAMING PERMIT: N/A