What's in it for you?

Free tickets for your family & friends Retail & Food & Beverage discounts Comprehensive benefits package including medical, dental, vision, 401k, Employee Stock Purchase Plan Generous paid time off (Vacation, Sick time, Holidays, Bereavement and Jury Duty) Bonus eligible  Exclusive employee parties and events for you and your family Reciprocal admission ticket program with area attractions

  

 KEY DUTIES AND RESPONSIBILITIES:

Establish standards for personnel performance and customer service Establish practices that increase guest satisfaction to drive revenue while controlling labor and other costs Make recommendations to improve service and ensure more efficient operation Maintain Housekeeping standards through daily inspections Hire, train, and schedule staff effectively taking into account business levels during peak and off - season periods Coordinate work activities among departments Conduct employee meetings to share information, and keep the lines of communication open with staff and peers in the hotel Investigate complaints regarding housekeeping service and equipment, and take corrective action Submit all period end reports including inventory in a timely manner Inventory stock and submit requisitions to ensure adequate supplies Develop and maintain “Deep Cleaning” schedule Submit a weekly and monthly forecast to the accounting office Evaluate records to forecast department personnel requirements Responsible for processing of “Lost and Found” items Fulfill the responsibility of the Manager on Duty “MOD” when scheduled Other duties and responsibilities as assigned

 

ORGANIZATIONAL RELATIONSHIPS: Reports to Lodge General Manager SKILLS AND QUALIFICATIONS: High school diploma or equivalent Associates degree preferred; hospitality or related field Two to five years of progressive experience in housekeeping management Strong written and verbal communication skills Knowledge of OPERA-PMS software desired Must be able to speak, understand, read and write in English Strong analytical skills, ability to effectively identify issues and propose solutions Ability to communicate with team members and guests in a professional manner Ability to effectively motivate, develop, train, and direct other staff Must be able to work days, nights, weekends, holidays and other shifts as needed  Valid driver’s license and clear driving record

 

Salary range is $60,000 - $70,000 per year