Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call them the “Actions We Live By.”

 

Our Core Values:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter. 

 

GENERAL SUMMARY

The Hotel Housekeeping Manager is responsible for the cleanliness and crispness of the hotel and club property. The Housekeeping Manager provides leadership to the housekeeping team and ensures that member and guest needs are met and that the experience we deliver surpasses expectations.

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Management and operations standards

Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Bay Clubs core values. Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. Inspect guest rooms, public areas and grounds for cleanliness, appearance, and safety. Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. Prepare schedules based upon occupancy and assign duties to associates. Complete Housekeeping productivity template daily. Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner. Prepare required paperwork pertaining to departmental functions. Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. Comply with Bay Clubs internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety). Maintain departmental expenses in line with the budget as described by the General Manager. Ensure compliance with specific brand standards. Be aware of and communicate service scores to drive improvement and higher guest satisfaction. Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed. Perform other duties as requested by management.

Club Management

Daily walk-throughs of Club to ensure staff is maintaining a clean, organized, and safe facility. Manage the Housekeeping operations to ensure efficiency and exceptional member, guest, and Associate service. Manage supply inventory through monthly audits and loss control measures and ensuring that all supplies are adequately stocked. Develop and implement comprehensive, member-focused operational standards. Act as Club and/or Manager on Duty, as required. Initiate monthly department meeting and attend weekly department head & operations meetings. Oversee day-to-day hotel housekeeping operations run safely, smoothly, and efficiently through a visible management presence and leadership.

 

Financial Accountability

Manage financial performance of Housekeeping, and Laundry Service through achievement of expense management, proper planning and forecasting, and retention. Prepare and implement action plans to meet or exceed monthly department financial goals. Maintain departmental financial goals and incentive plans in coordination with General Manager

 

Communication & Relationships

Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, and guests. Promote harmonious relations among members, staff, vendors, and the community at-large. Communicate timely and follow up, as appropriate. Active participation in required events, required programs, required meetings, and required trainings. Ensure the TBCC mission and club brand is upheld in all aspects of club operations. Represent the club in a professional manner through image, dress, communication, and immediate follow through and response. Bi-lingual in Spanish preferred.

 Corporate Goals & Objectives

Promote the company’s safety goals and actively work towards ensuring a safe working environment. Interpret and ensure compliance with company policies and procedures. Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations. Make professional development a consistent priority. OTHER JOB FUNCTIONS Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays.