Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
24 North Hotel is Key West’s answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel.
OverviewThe Housekeeping Operations Manager is responsible for ensuring the smooth operation of the Housekeeping department, maintaining an attentive, friendly, efficient, and courteous environment for all guests. This role includes overseeing daily housekeeping activities, ensuring high standards of cleanliness, and maintaining effective communication with other departments to maximize guest satisfaction and operational efficiency. At Highgate, we offer excellent benefits to our Associates - Medical, Dental, Vision, Paid time off, Vacation, 8 Paid Holidays per year. Come join our Team on the beautiful Island of Key West.
Responsibilities• Guest Satisfaction: Respond to all guest requests, issues, complaints, and accidents in a prompt, courteous, and efficient manner. Follow up to ensure guest satisfaction.
• Team Management: Motivate, coach, counsel, and discipline housekeeping personnel according to Highgate Hotel S.O.P.'s.
• Communication: Maintain constant communication with other departments, including Front Desk, Reservations, and the Credit Manager.
• Staff Training: Develop employee morale and ensure ongoing training for housekeeping personnel.
• Staff Scheduling: Prepare and manage employee schedules according to business forecasts, payroll budgets, and productivity requirements.
• Inventory Management: Maintain required pars of all housekeeping supplies and ensure proper inventory control.
• Compliance: Ensure adherence to all Highgate Hotel policies and procedures, including Purchase Orders, invoicing, and checkbook accounting.
• Budget Management: Ensure that Wage Progress, Productivity, and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
• Safety and Security: Establish and maintain key control systems and ensure adherence to "Lost and Found" procedures and policies.
• Operational Efficiency: Operate radios efficiently and professionally to communicate with hotel staff, ensuring proper radio etiquette within the department.
• Meetings: Participate in daily and monthly Rooms Merchandising meetings and conduct departmental meetings as required.
• VIP Services: Monitor all VIPs, special guests, and requests to ensure their needs are met.
• Documentation: Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, and reports.
• Guest Interaction: Ensure staff greets and assists all guests in a friendly, helpful, and courteous manner.
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.