Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description The Hotel Indigo Cleveland Gateway boasts 143 guest-rooms and suites, over 2,400 square feet of meeting space and two outlets including our signature restaurant! Find out today what a career with Pyramid Global Hospitality at the brand new Hotel Indigo Cleveland Gateway can mean for you! Overview The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. Inspect guest rooms, public areas, & heart of the house for cleanliness. Train, motivate, coach, counsel, & discipline staff members. Maintain a regularly scheduled cleaning program. Prepare weekly schedule. Maintain supply and linen inventories. Update room statuses in the computer. Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner. Qualifications Minimum Experience, Education, Skill & Physical Requirements: High School diploma or equivalent required Must be able to read, write, understand and speak the English language Previous supervisory experience strongly preferred General knowledge of cleaning chemicals and their safety preferred Must be able to lift up to 20 pounds and carry up to 10 pounds Must be able to spend the majority of the day walking, twisting, bending, pushing and pulling Strong attention to detail required Must be able to work under pressure and simultaneously prioritize multiple projects Must be flexible in hours and days worked Must be capable of working in a fast paced environment with multiple interruptions Excellent communication and interpersonal skills with the ability to interact with many types of personalities