About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana Overview Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success. OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet. Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Join as a Housekeeping Supervisor as part of our Housekeeping team to launch this world-class property. Our employees are Experience Curators who are professional memory-makers, creating personalized guest experiences from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time. Our Vision for our team members: Be a part of the opening team of OKANA Resort & Indoor Waterpark, where your career aspirations meet a world-class destination Contribute to our distinctive atmosphere and foster your personal and professional growth An individual committed to creating exceptional guest experiences Be appreciated for what you bring to the team Learn and grow with a company that values its associates Why OKANA: Competitive wages People-first culture Health insurance Retirement savings Growth opportunities Paid time off Festive environment Perks & discounts About the role The Housekeeping Supervisor is an entry level management position who helps oversee the Housekeeping Department, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This position will directly supervise the Housekeeping team, inspecting rooms, special project work, and other daily tasks crucial to the smooth operation of the Housekeeping Department. The Rooms Supervisor must communicate regularly with the Front Desk team to provide updated room statuses to accommodate arriving guests. They will be heavily involved in the training of the new associates, emphasizing that OKANA cleanliness standards are adhered to with a premium on working safely in all areas. What you will be doing: Monitors payroll hours and reports. Assures property operation meets internal audit standards. Demonstrate positive leadership, which inspires employees to meet and exceed standards. Maintain work areas neat and organized. Maintain inventory of guestrooms and housekeeping supplies including all month-end inventories. Promote employee empowerment. Report all unsafe conditions immediately. Select, train, supervise, schedule, develop, discipline, and counsel employees according to Davidson policies and procedures. Completes reports (i.e., forecasts, annual budgets, action plans, etc.). Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests. Inspect property guestrooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained. Perform in the capacity of any person supervised to include cross training. Performs all other duties as assigned by supervisor. Inspect rooms for VIP arrivals. What you bring to the role: High school diploma required. Minimum of 3 years of housekeeping operations experience, with at least 1 year as a supervisor Strong leadership, organizational, and time management skills. Excellent communication and interpersonal skills; Spanish speaker is beneficial. Proficiency in property management system used to distribute workload and report room statuses. Exceptional customer service skills to interact and handle guest situations. Knowledge of health and safety regulations related to housekeeping operations. OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first. Pyramid Global Hospitality is an Equal Opportunity Employer Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.