We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 Housekeeping Supervisor will be responsible for the supervision of all functionality within the Housekeeping Department.

Position: Housekeeping Supervisor

Location: Fort Myers, FL

Reports to: Assistant Housekeeping Manager

Status: Non-Exempt

Job Summary:

Housekeeping Supervisor will be responsible for the supervision of all functionality within the Housekeeping Department.   

Essential Functions

Preserve the company’s core values in accordance with property, company, and brand guidelines to ensure the highest level of integrity and honesty.Assist housekeeping management with implementing and maintaining the key control system for the housekeeping department.Manage program that ensures that appliances, furniture, room supplies and general appearance of rooms meet the appearance standards of the property, company, and brand.Conduct daily stand ups with housekeeping team focusing on recognition, guest satisfaction, training, and key operational prioritiesPersonal grooming and appearance to be of a professional manner and fit the hotel theme.Train and operate all company cell phones and radios in a professional manner to maintain proper radio etiquette.  Consistently utilize Empower guest experience tool to rapidly respond to guest requests, as well as track and review all departmental casesVariable work schedule to meet the demands of the operation contingent on occupancy and may include long hours to include holidays.Ensure lobby, guest hallways, back of house and housekeeping areas are cleaned and well organized at all times.Retain detailed inventory of all needed housekeeping supplies and amenities for monthly/quarterly ordering. Ensure guest confidentiality, privacy and security by correctly following hotel procedures.Motivate, coach, counsel and discipline all housekeeping according to progressive discipline guidelines.Monitor work orders and submit to Maintenance Department according to procedures.Respond to all guest requests, situations, complaints and accidents presented to housekeeping in an attentive, courteous and efficient manner. Report all incidents to Director of Operations.Uphold a professional working relationship to stimulate open lines of communication with all team members, management and owners.Empowers team members to provide a personal guest experience. Uphold and monitor “Lost and Found” procedures and policies according to hotel standards.Respond to all guest requests, problems, complaints and / or accidents presented to Housekeeping in an attentive, courteous and efficient manner.  Follow up to ensure guest satisfaction.Prepare team member schedule according to business forecast, payroll budget guidelines and productivity requirements.Greet and welcome all guests in public areas with a sociable welcome.Process, monitor and maintain guest laundry requests.Maintains strong working relationship with Front Office to ensure effective communications for operational issues.Incorporates guest satisfaction as a component of departmental and daily stand up meetings with a focus on continuous improvement.Other duties as assigned.

Qualification Standards

Education & Experience

High School diplomaPrevious housekeeping supervisory experience preferredExceptional customer service skillsExceptional communication skills, both verbal and writtenAbility to effectively present information to individuals or groupsProficient with Microsoft OfficeAbility to use technology

Physical Demands

Ability to sit or stand for extended periods of timeAbility to climb stairs/walk for long lengths of timeAbility to communicate clearlyAbility to lift up to 25 poundsAbility to bend, squat and reachCorrected vision to normal rangeAbility to drive/transport self and othersAbility to travel on occasion for meetingsLong hours sometimes required

Mental Demands

Make sound judgments quicklyWork on multiple tasks, making appropriate progress towards deadlinesAble to work independently, take direction and provide direction to othersManage differing personalities within the office, the hotel and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessaryAbility to interpret, read and communicate information

NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Benefits

Full-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employeesPart-time Associate BenefitsAll above-listed benefits except for Medical Insurance and Holiday PayMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.