Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174’. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space. Overview QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.  High school diploma or equivalent.  3 years housekeeping experience in a leadership role within the hospitality industry.  Strong knowledge of housekeeping procedures, cleaning techniques, and equipment operations.  Excellent organizational and communication skills.  Attention to detail and a commitment to maintaining high cleanliness standards according to local, state, and property requirements.  Must work collaboratively with other team members and various departments.  Ability to handle and resolve guest concerns or complaints effectively.  Must be able to work in a high-stress, high volume, and seasonal environment.  Must be familiar with computer systems and software for scheduling and inventory management.  Must be Bilingual (English & Spanish preferred).  Must be able to work various shifts, overtime, holidays, and weekends, as necessary.  Must have reliable transportation to work, especially during winter season.  This is a physically demanding role requiring long hours of standing, walking, bending, lifting, twisting, reaching, stretching.  Requires ability to lift to 20 lbs. unassisted. ESSENTIAL FUNCTIONS:  May assist manager with interviewing activities.  Assists Housekeeping Manager with proper, adequate training and re-training of all housekeeping staff.  Identifies and communicates performance feedback to the Housekeeping Manager.  Assist with inventory PAR levels and report to the Housekeeping Manager.  Adhere, train, and maintain staff requirements to meet the department cleanliness standards.  Through proper scheduling, assist the Housekeeping Manager to manage hours / labor.  Attend all scheduled meetings, i.e., Rooms Division, Department Head, Safety, etc., without the Housekeeping Manager or as assigned by the Director of Rooms.  Responsible for proper quality control and daily monitoring of staff.  Ensure standards of cleanliness are met in all areas of responsibility. MARGINAL FUNCTIONS: In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel. 1. All other duties as requested by management. Compensation Range The compensation for this position is $21.00/Hr. - $23.00/Hr. based on qualifications and experience.