Job Description Summary

Supervises all Housekeeping employees, which include Room Attendants, House Persons, Public Area Attendants and Pool Attendants. Ensures that all guest areas are properly cleaned and maintained to Hotel standards at all times. Accurately record room checks and inspects all departures, vacant rooms and stay overs daily. Ensures all public areas and outlets are maintained and cleaned at all times, including pool area. Daily duties may vary depending on shift. All supervisors are considered working supervisors in which they are expected and required to clean any area of the Hotel.

Job Description

Principle duties and responsibilities (Essential Functions) include:

Key Job FunctionsMaintain and keep order on the guest floors at all times among the employees.Check occupied and checked out rooms, making sure that they are properly cleaned.Check on all Room Attendants, House Persons, Public Area Attendants and Laundry Attendants in their daily work, assist and advise if they need help.Make sure that all elevator landings and corridors are kept clean throughout the day and evening; make sure that all corridors have been vacuumed daily before end of day.Confirm that rooms are updated by room attendants calling/dialing in completed rooms for the Front Desk.Notify Housekeeping Manager/Lead Supervisor of any irregularities in room status.Make sure that the end of the day report is completed correctly and that all rooms are clear in the system.Generate and distribute room assignments to the Room Attendants.Clean any guest rooms that are not covered by a Room Attendant.Attend to any housekeeping related requests. Check and clean all public areas of the Hotel.Prepare and deliver rollaway beds, cribs and sofa beds as requested.Prepare and inspect VIP rooms.Communicate with the laundry department regarding any linen needs.Restock room attendant daily supplies as needed.Complete daily and monthly housekeeping supplies inventory.Ensure room attendants have all supplies and equipment needed to complete their daily assignments.Ensure external and internal guests requests are fulfilled in timely manner.Ensure communications between housekeeping and other departments are maintained to ensure guests satisfactionEnsure productivity of housekeeping employees and to avoid unauthorized overtime.Adheres to all Sonesta Safety and Sanitation Guidelines.All other duties as assigned.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently  required to stand, walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, bend, twist, kneel, crouch, or crawl; talk or hear. The employee must frequently lift and /or move up to 50 pounds.While performing the duties of this job, the employee occasionally works near moving mechanical parts.  The noise level in the work environment is usually moderate.

Deliver Passionate & Engaging Service to our GuestsYou will be passionate and truly engaged in taking care of our guests,  recognizing individual guests and anticipating their unique needs in order to exceed their expectationsYou will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smileUse eye and ear contact and guest’s nameEstablish/anticipate needsSolve and own all requests/complaintsThank everyone

Build solid relationship with your Colleagues Treat colleagues with respect and dignity.

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

Track record of delivering exceptional guest or client experience.Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.Strong communication skills.Appropriate professional appearance and demeanor.Ability to complete any cleaning task in a safe manner using appropriate chemicals and methods.High school diploma or general education degree (GED); or two to three years related experience and/or training; or equivalent combination of education and experience.Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.Computer knowledge is helpful.Knowledge of a foreign language is preferred.

Additional Job Information/Anticipated

Pay Range

Company Overview

Sonesta

Welcome to Sonesta.  These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Sonesta Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Sonesta enjoys a rich history celebrating nearly 80 years in hospitality.  We offer a diverse and distinctive portfolio of nearly 60 properties across 3 continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.   

We aspire to greet every Sonesta guest with a spirit of warmth and welcome, proudly exceeding our guests’ expectations. Those aspirations extend deep into the heart of our hotels – right into the lives of our employees. In fact, we consider ourselves more than a hotel management company - we’re a member of the communities we serve.   At our core, we celebrate the individuality of everyone who walks through our doors. For our employees, that means we ensure they develop the skills and tools they need to do their job and exceed even their own expectations.  We invite you to discover what you have been missing at Sonesta. Join us – we can’t wait to meet you!

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as exempt and is not subject to overtime in accordance with Federal and State Regulations. This job description is subject to change at any time.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.