JOB SUMMARY:

This position directs the daily operations of the housekeeping department while ensuring the highest standard of cleanliness, comfort, and safety.

 

ESSENTIAL JOB FUNCTIONS: 

Supervisory accountability for all team members for daily and long-term operations to include hiring, training, and developing employees, including coaching, mentoring and appropriate performance management up to and including separation.   Direct day-to-day operation of the Housekeeping Department.   Looks for and identifies ways to create a higher level of standards and procedures.   Responsible for enhancing and refining the departmental training program and supervisory structure.   Confer with supervisors to ensure maximum customer satisfaction and efficient utilization of workforce and facilities.   Handles guests concerns taking corrective action, as necessary.   Inspects facilities, services and equipment and recommends changes or improvements, as necessary.   Ensure that expenditure remains within established limits.    Delegate assignments to appropriate supervisors to accomplish tasks and provide developmental potential.   Maintain close work relationships with other department’s managers/supervisors to promote smooth, efficient operations.   Uses participate management techniques in daily operations to ensure an environment of proactive employee relations skills are used.      Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation.   Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotability.   Provide training, orientation, and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals.  Adheres to departmental and company policies.  Report all needles, blood, and other bodily fluids found to Supervisor.  Operates equipment, including vacuum cleaners, radio, phone, mop, and broom.  Ability to push up to 50 pounds daily for the duration of shift   Must complete assignments by time projected by leadership  Performs all other related and compatible duties as assigned.  Perform duties with cleaning chemicals and equipment including carpet/floor care.   Perform special projects assigned by Management   Ensuring high hygiene standards and guest satisfaction    Addressing guest queries and solving special requests    Making beds and providing clean sheets and towels    Abide by leadership feedback and correct any discrepancies in assignments preformed  Complete any needed assignments needed to ensure occupancy room needs are available

 

QUALIFICATIONS: 

Must be able to work independently.  Must be able to maneuver to all areas of the hotel and casino.  Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.  Must be able to communicate distinctly and persuasively to others.      Must be able to lift items up to 10 pounds and carry up to 5 pounds.      Must be able to bend, reach, kneel, twist and grip items while working at desk area.  Must be able to operate a computer, telephone and ten key adding machines. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

EDUCATION/EXPERIENCE:

HS diploma or GED. Casino/Hotel experience preferred. Experience within an upscale hotel preferred. Minimum of five years operations management experience in a hotel of comparable size and quality is required.  Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.  Minimum three years experience as a department head/division manager level or above required. 

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

Must be able to work independently.  Must be able to maneuver to all areas of the hotel and casino.  Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.  Must be able to communicate distinctly and persuasively to others.      Must be able to lift items up to 10 pounds and carry up to 5 pounds.      Must be able to bend, reach, kneel, twist and grip items while working at desk area.  Must be able to operate a computer, telephone and ten key adding machines.