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Position Purpose 

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The Housekeeping Supervisor is responsible for overseeing the day-to-day operations of the housekeeping department, ensuring that guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards of cleanliness and hygiene. The role involves supervising and training housekeeping staff, coordinating with other hotel departments, ensuring operational efficiency, and providing exceptional service to guests. The Housekeeping Supervisor plays a crucial role in delivering an outstanding guest experience by leading a dedicated team and maintaining an immaculate environment throughout the hotel. 

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Duties & Key Responsibilities 

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Team Supervision: Supervise, motivate, and lead a team of housekeeping attendants, ensuring they follow hotel policies and cleaning standards. Assign daily tasks and monitor staff performance. 

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Room Inspections: Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, proper maintenance, and adherence to hotel standards. Provide feedback and corrective actions when necessary. 

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Guest Requests: Address and resolve guest requests or concerns related to housekeeping in a timely and professional manner. Ensure that all guest needs, such as additional amenities or special cleaning requests, are met promptly. 

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Staff Training and Development: Assist with training new housekeeping staff and ongoing training for current team members. Ensure all staff are knowledgeable about hotel standards, safety procedures, and the proper use of cleaning chemicals and equipment. 

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Inventory Control: Monitor and manage housekeeping supplies, including linens, cleaning agents, and equipment. Report inventory needs, damages, and ensure that supplies are adequately stocked and available for staff. 

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Scheduling and Attendance: Assist the Housekeeping Manager in scheduling housekeeping staff, ensuring that shifts are properly filled, and maintaining attendance records. Adjust staffing as necessary based on hotel occupancy and special events. 

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Quality Control: Ensure that all cleaning tasks are completed according to established standards. Monitor guest room and public area cleanliness and service quality, making adjustments as needed to meet expectations. 

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Health and Safety Compliance: Enforce health and safety regulations related to cleaning procedures, chemical handling, and general cleanliness. Ensure that staff use appropriate personal protective equipment (PPE) and follow proper hygiene practices. 

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Collaboration with Other Departments: Work closely with the Front Desk, Maintenance, and Laundry departments to ensure seamless operations. Communicate room status updates and maintenance issues effectively to the relevant teams. 

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Lost and Found: Oversee the Lost and Found process, ensuring items are logged, stored, and returned to guests in a timely and secure manner. 

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Problem Solving: Handle guest complaints and resolve any housekeeping-related issues, such as room service delays or dissatisfaction with cleanliness, promptly and professionally. 

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Performance Monitoring: Evaluate staff performance, provide regular feedback, and conduct performance reviews as necessary. Encourage teamwork, motivation, and high standards of service. 

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Requirements 

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High school diploma or equivalent required. Certification in hospitality management or a related field is a plus. 

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Strong leadership and team management abilities. 

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Excellent communication and interpersonal skills. 

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Ability to inspect and assess cleanliness standards with keen attention to detail. 

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Proficiency in using housekeeping management systems and basic office software (e.g., Microsoft Word, Excel). 

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Good organizational and time management skills to manage multiple tasks simultaneously. 

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Knowledge of cleaning chemicals, equipment, and health & safety regulations. 

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A positive, professional, and service-oriented attitude. 

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Ability to work independently and as part of a team. 

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Strong problem-solving skills and the ability to handle stressful situations with composure. 

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High level of initiative and ability to work under pressure. 

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Qualifications 

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A minimum of 2 years of experience in housekeeping, preferably in a supervisory role within the hospitality industry. 

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