ABOUT OUR PROPERTY

Our hotel is an exclusive focus service hotel located in the city center of Mbabane on the Mhlambanyatsi Road. We are in the Central Business District, steps away from the government interministerial building. We are a 4-star hotel. Our mission as Hilton is “to fill the earth with light and warmth of hospitality by delivering exceptional experiences – every hotel, every time.”

Overview:

At Hilton, we are committed to providing our Team Members with equal opportunities for career development and personal growth through our available learning and development programs that we offer through our Hilton University. We pride ourselves on highly embracing diversity, equity and inclusion (DE&I). We always aim to create a working atmosphere where our Team Members feel valued, respected, motivated and remain the great place to work for all at all times. We also pride ourselves with our Environmental, Social and Governance (ESG) goals. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it is with Hilton where we never forget the reason, we are here: to delight our guests, Team Members, and owners alike. 

About the Job:

Team Leader will support Guest Operations Manager under the Housekeeping Department, so that work can be done in an efficient and timely manner ensuring an exceptional and memorable experience for our Guests

Roles and Responsibilities:

·       Work with Guest Operations Manager by leading and supporting the Housekeeping team to ensure consistency of operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards

·       Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work.

·       Understand Housekeeping processes, procedures, systems and as well as available cleaning detergents, for safety of all our Team Members and Guests.

·       Manage the flow of day-to-day operations and be hands on during high occupancy periods/ as and when required

·       Actively work on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision.

Qualifications & Attributes:

·       Form 5 certificate is compulsory and a relevant hospitality qualification from a recognized institution.

·       Previous working experience in Housekeeping Supervisory position.

·       Good interpersonal skills and communication skills

·       Committed to delivering a high level of customer service.

What's in it for you:

·       Competitive salary.

·       Exclusive perks

·       Professional growth within a prestigious organization.

What is it like working for Hilton?

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

If you are passionate about creating exceptional leisure experiences and have the skills and qualifications we are looking for, we invite you to apply. Join us and be part of a team that is committed to delivering unparalleled service and unforgettable memories. Apply now and closing date is: 20th January 2025.