Job Title

Job Description Summary

Job Description

Houseperson

Location - London

We have a great opportunity for an experienced Houseperson to join our team on our client’s site in the heart of London. You will be reporting into the Head Housekeeper.

Core Responsibilities:
• Keep all areas of the building clean and tidy throughout the shift.
• Assist housekeeping staff with cleaning.
• Assist housekeeping staff resetting meeting rooms, replenishing pantries, toilets etc.
• Attend to spills and accidents in prompt and efficient manner.
• Ensure exterior of the building is always kept clean and tidy.
• Assist with moving furniture.
• Perform carpet cleaning, including washing as requested with the provided machinery.
• Perform jet washing of internal courtyard areas with the provided machinery.
• Perform routine maintenance tasks such as light bulb replacement, repairing basic fixtures.
• Take ownership and responsibility ensuring you are working effectively and developing close relationships with your colleagues.
• To carry out regular floor walks of the building and report and log any issues/actions as required
• Report work related accidents or other injuries immediately upon occurrence.
• Follow C&W and client safety and security policies and procedures to maintain a clean, safe and secure working environment.
• Protect privacy and security of guests and the team onsite.
• Comply with C&W policies, systems, and H&S requirements and ensure these are met during the shift.
• Respond to requests within agreed timescales and procedures with the client and C&W
• Ensure all cleaning machinery is used in a safe working order.
• Ensure all cleaning products as well as cleaning standards are maintained to highest standards.
• Perform any ad hoc duties requested by the site manager or client.
• Proactively report any maintenance issues within the building and escalate when needed.
• Attend all assigned meetings and training sessions.
• Be flexible to support Workplace Experience Manager and client with functions, events and other 
responsibilities including outside of core working hours as required.
• Work well as a team member or independently.

Qualities and Personal Attributes: Essential

• Previous experience in a private household environment and/or a 5-star hotel role is a must.

• Strong communication and organizational skills.
• Demonstrate and deliver strong customer service.
• Able to work in a team environment but also independently.
• Be able to adapt to last minute changes and proactively solve it for C&W.
• Have the ability to work under minimal supervision