Job Description 1. Assist in: the resolution of tenancy problems; respond to complaints; collect rent and rent arrears. 2. Interview residents; investigate, and verify information obtained. 3. Inform tenants of Housing Authority rules, regulations and requirements. 4. Perform income and employment verifications for the purpose of rent determination. 5. Conduct field visits for rent collection/home visits regarding housekeeping concerns/window guards/air condition surveys, etc. 6. Perform rentals and complete annual/interim reviews. 7. Perform case reviews and/or process lease renewals/contract rent changes. 8. Attend administrative hearings. 9. Make court appearances. NOTE: Assignments will be made throughout the five boroughs. NOTE: The Department of Citywide Administrative Services (DCAS) administered a civil service exam for the Housing Assistant title. Filing period ended 2/26/2019. Candidates that did not apply to take the exam will be in jeopardy of being replaced with an eligible from the civil service list. NOTE: Appointment to these positions will be under Rule 5.4.2B: Temporary appointment not to exceed 12 months. SPECIAL NOTE: Effective August 16, 2021, all persons newly hired for employment by the New York City Housing Authority (NYCHA) must provide proof of having received at least one dose of an approved COVID-19 vaccine prior to beginning their employment, except for those who obtain an exception due to medical or religious reasons through the reasonable accommodation process. After receiving a conditional offer of employment from NYCHA, an applicant for employment must provide proof of having received at least one dose of an approved COVID-19 vaccine within a reasonable period of time. Failure by the applicant to provide NYCHA with proof of having received at least one dose of an approved COVID-19 vaccine will result in NYCHA revoking the conditional offer, unless the applicant obtains an exception through the reasonable accommodation process. Any person who begins their employment with NYCHA after providing proof of having received only one dose in a 2-dose series of a COVID-19 vaccine, will also be required to provide NYCHA with proof of receipt of a second dose within 30 days of the first dose. Failure to do so will result in termination. NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: http://www.nyc.gov/html/dcas/downloads/pdf/psb/100\_1.pdf Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position. The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Qualifications 1. A baccalaureate degree from an accredited college; or 2. A four-year high school diploma or its educational equivalent, approved by a State's Department of Education or a recognized accrediting organization and four years of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant related problems; or 3. A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent EXPERIENCE IN WHICH TASKS PERFORMED ARE PRIMARILY CLERICAL, SECRETARIAL, RECEPTIONIST, AND/OR ACCOUNTING IS NOT ACCEPTABLE. EXPERIENCE THAT INCLUDES ONLY INCIDENTAL CONTACT OR INTERACTION WITH TENANTS IS NOT ACCEPTABLE. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.