Job Description The PIC-U primarily monitors the Public Housing Program's 50058 submissions to HUD, provides technical support to Property Management to address and correct transmission errors, and administers the HUD Enterprise Income Verification System for the Public Housing Program. Responsibilities will include, but are not limited to the following: - Monitor and analyze administrative errors and deficiencies for the public housing program, resulting from the processing of annual or interim reexaminations, e.g. overdue annual reexaminations, tenant income discrepancies, duplicate subsidies, deceased tenants and failed identity errors. - Provide technical guidance to development staff for correcting errors resulting from rejection of the annual examinations and follow-up resolution thru the HUD EIV System. - Process HUD Alternate IDs for residents that are ineligible non-citizen. - Process and follow up on HUD Report Workarounds for overdue annual reexaminations and deceased tenants. - Process EIV users access activation, modifications, and terminations, as well as respond to user inquiries. - Process Semi-Annual Recertification of EIV user access. - Process End of Participation for tenants who have moved out of the Public Housing Program and process new submissions for new tenants. - Support and advise property management staff on EIV Security Awareness to safeguard tenant data. - Maintain the highest level of customer service when interacting with other departments/agencies and responding to all inquiries directed to the PIC Unit - Data entry on various platforms. - Download and create reports in Excel for Property Management Department to monitor deficiencies in the EIV and HUD PIC Systems. - Submit corrections for unique identifiers (Social Security Numbers, Date of Birth and First and Last Name) for public housing tenants. - Perform other related duties as assigned. Additional Information 1. For NYCHA employees: these positions are open on a direct transfer (lateral) basis and as a promotional opportunity. 2. For NYCHA employees: these vacancies are for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position. 3. For NYCHA employees: employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 4. NYCHA residents are encouraged to apply. NOTE: IF THIS APPOINTMENT IS MADE ON A PROVISIONAL BASIS PURSUANT TO 65 OF THE NYS CIVIL SERVICE LAW, NO TENURE OR PERMANENCE ACCRUES TO AN INCUMBENT IN THIS POSITION BY VIRTUE OF SUCH APPOINTMENT. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate in your cover letter that you would like to be considered for the position under the 55-a Program. For detailed information regarding the 55-a Program, click on the link below: https://bit.ly/55aProgram Please read this posting carefully to make certain you meet the minimum qualification requirements before applying to this position. Qualifications A baccalaureate degree from an accredited college; or An associate degree or sixty semester credits from an accredited college and one year of satisfactory full-time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant-related problems; or A four-year high school diploma or its educational equivalent, and three years of satisfactory full-time experience as described in “1” above; or A satisfactory equivalent combination of education and experience as described in "1" or "2" above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full-time experience. However, all candidates must have a four-year high school diploma, or its educational equivalent. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.