Title: Housing Operations Coordinator, Housing Operations  

Location: Upper East Side; Midtown  

Org Unit: Housing-Main Campus 

Work Days: Weekdays and some weekends 

Weekly Hours: 35.00 

Exemption Status: Non-Exempt

Salary Range: $35.33 - $42.64  

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices 

Position Summary

Under general direction, coordinates facility related work and room readiness services within WMC student housing buildings, interacts directly with residents and staff to address and resolve facility related issues and implements database operation programs.  Has a focus on customer service and improving the overall resident experience.

Job Responsibilities Performs routine and thorough inspections of housing buildings, identifies repair needs and addresses custodial concerns; initiates work order for resolution of repairs. Utilizes the computer maintenance management system to input service requests. Follows up on outstanding services requests and verifies completion. In conjunction with the Housing Operations Manager and other housing staff, ensures apartments/rooms are ready for occupancy in accordance with room assignment and move-in schedules. Works with and update the Resident Manager System (StarRez) to reflect current apartment / room status. Runs query reports within the StarRez system to include check-in and check-out, key and fob control, room condition reports, room/apartment readiness, guest and visitor logs and package tracking. Works with, and trains, Desk and Door Staff as required. Works with the Facilities Management team and directly oversees outside contractors and service vendors as required to maintain laundry facilities, clean and repair rooms and apartments, as well as place and remove furniture. Reports on damages and missing WCM property. Directly involved with lock and key control and electronic access management programs and devices. Provides lock out services and response. Coordinates and restocks the break and copier rooms for the office core and maintains appropriate supply levels. Covers Desk/Door station as necessary in the event of staffing issues. Conducts wellness checks as necessary. Emergency response as required within all housing properties. Works with the Housing Operations Manager to ensure adequate staffing and coverage at the lobby security desks and mailrooms. Will fill in as required to maintain adequate coverage. Perform other job-related duties as required. Education High school diploma or GED required Experience

Bachelors degree a plus.

Three years prior university housing or customer service / hospitality experience.

Familiarity with work order processing and inventory management systems preferred.

Knowledge, Skills and Abilities Excellent organization and communication skills. Solid proficiency in MS Office; experience using room and/or facilities management software a plus. Licenses and Certifications Working Conditions/Physical Demands

Must be physically able to assemble and relocate furniture and beds.

Must be available to work overtime and weekends as needed and respond to after-hour emergencies as necessary.

Must be able to lift heavy items and packages and be able to go up and downstairs in non-elevator buildings.

 

 

 

 

 

Weill Cornell Medicine is a comprehensive academic medical center that is committed to excellence in patient care, scientific discovery, and the education of future physicians and scientists in New York City and around the world. Our doctors and scientists - faculty from Weill Cornell Medical College, Weill Cornell Graduate School of Medical Sciences, and the Weill Cornell Physician Organization - are engaged in world-class clinical care and cutting-edge research that connect patients to the latest treatment innovations and prevention strategies. Located in the heart of the Upper East Side's scientific corridor, Weill Cornell Medicine's powerful network of collaborators extends to its parent university Cornell University; to Qatar, where an international campus offers a U.S. medical degree; and to programs in Tanzania, Haiti, Brazil, Austria and Turkey. Our medical practices serve communities throughout New York City, and our faculty provide comprehensive care at NewYork-Presbyterian Hospital/Weill Cornell Medical Center, NewYork-Presbyterian/Lower Manhattan Hospital, NewYork-Presbyterian Hospital/Brooklyn Methodist Hospital, NewYork-Presbyterian Hospital/Westchester Behavioral Health Center, and NewYork-Presbyterian/Queens. At Weill Cornell Medicine, we work together to treat each individual, not just their conditions or illnesses, as we strive to deliver the finest possible care for our patients - the center of everything we do. Weill Cornell Medicine is an Equal Employment Opportunity Employer. Weill Cornell Medicine provides equal employment opportunities to all qualified applicants without regard to protected status, including race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.