HPC Hardware Break Fix Engineer - Onsite

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to ensure customer satisfaction. Maintain knowledge of leading-edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Role Requires:

Active Department of Energy (DOE) Q Clearance or have held one in the past 3 years; if previous clearance, must not foresee a problem with it being reinstated.

Role will be on-site at customer location in Los Alamos, NM

Will require some on-call/weekend work
Duties require US Citizenship.

Management Level Definition:

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower-level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Responsibilities:

Maintain the HPC systems availability to the customerCreate and document site procedures, system diagrams, and other configuration or support documentsMonitoring and maintaining system health on the HPC system(s) – compute, network and storageReviewing, resolving and responding to client ticketsCreating, monitoring and closing all support casesMaintaining availability reports for tracking SLA’sMaintaining the system security posture required by the clientTroubleshooting and repairing hardware issuesTracking/documenting the hardware repairs as well as opening, tracking, closing part cases and returning replaced parts.Maintaining the on-call schedule to support our 365 24x7x2/4 contractsAssisting with hardware and system installation activities in new systemsMaintain system software and firmware revisions, including patches, updates, and OS upgradesSolve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solutionGather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issuesProvide solutions and implement repair or workarounds, when possible, fully documenting steps taken when requiredAnswer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applicationsWorks with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks.Participates as part of a team and maintains good relationships with team members and customers

Education and Experience Required:

3 - 5 years of technical experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).Previous experience working on Servers, Storage, and Networking in a Datacenter environment.
 

Knowledge and Skills:

Understanding of a Data Center IT Operations environmentAbility to lead and work effectively in a team environmentExtensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and securityAbility to maintain system software, utilizing debugging tools for problem isolation; will perform software builds, software upgrades, and patch installation as neededExcellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlinesExperience with project planning and management, process management, and team or project leadership preferredAble to clearly document processes and procedures with a focus toward mentoring and knowledge sharingProfessional written and verbal communication skills.Attention to detail with a focus on customer satisfactionOccasional travel for training is required

Additional Beneficial Experience and Skills:

CompTia A+ or Server+ CertificationSecurity+ CertificationVendor CertificationsHPC - High Performance Computing.Scripting languages (e.g. Bash, Perl, Python, etc.)Familiarity with ticket-tracking software (Salesforce)

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates#compute

Job:

Services

Job Level:

TCP_03

    

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $75,500.00 - $174,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .