General Information Req # WD00076424 Career area: Services Country/Region: United Kingdom State: Hampshire City: Farnborough Date: Monday, December 23, 2024 Working time: Full-time Additional Locations:  * United Kingdom - Hampshire - Farnborough Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Lenovo is the Number 1 Supercomputing provider in the world measured by Top 500 entries, and we keep going. Our Data Center team is dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded.

We are currently hiring for an HPC System Administrator to work a mix of onsite and remotely with one of our customers based in the UK (locations in London & Slough).

As  part of the Lenovo Professional Services team your responsibilities will include:

Hardware and system software debugging and troubleshooting, OS Management.Become the customer’s Single Point of Contact (SPOC). Opening trouble tickets against different vendors.Following up and reporting the progress on all issues. Respond to users and provide support to them on the daily operations of the cluster.Daily system administration tasks, including granting or deleting access. Investigate and correct defects in the cluster as reported, adhering to service levels.Resolve errors through developing, testing and implementing changes to the system. Provide corrective and preventive maintenance, troubleshoot and isolate defects.Perform Software and firmware testing for any fixes, upgrades, security patch. Update the documentation when and as necessary to reflect the changes made to the system.Compile Monthly Reporting and take part in monthly customer Service Reviews where required.

The role gives you a great deal of independence and opportunity to take the lead and advise. You will be expected to work effectively in providing remote technical services in the areas of HPC & AI platforms and solutions. Also, you will be responsible for implementing and supporting HPC solutions at customer sites, involving Server, Storage, Network, Power and Cooling, OS, and cluster management software. The job responsibilities involve providing knowledge transfer, troubleshoot, resolve and advise on the mentioned infrastructure and technologies.

The position will require you to build a solid customer relationship, so it is important that you possess customer interaction skills and ability to make technical decisions, to collaborate during projects with several organization verticals, partners, and customers and to develop training and knowledge base documentation.

Position requirements:

Experience in Linux (ie Suse, RHEL & CentOS)Experience in HPC system troubleshooting and supportFluency in English languageAble to perform OS installation and upgrades with no supervisionAble to perform high level problem determinationCustomer service skills including written and oral communication with client

What Lenovo can offer you:

An exciting job with great opportunities for successA good potential to grow both professionally and personallyYou will be a part of the Number 1 PC vendor in the worldStimulating office environmentFlexibility and working from home possibility

At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations:  * United Kingdom - Hampshire - Farnborough * United Kingdom * United Kingdom - Hampshire * United Kingdom - Hampshire - Farnborough