Transforming the Future with the Convergence of Simulation and Data

HPC Application Engineer

Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.

Job Summary:

Altair is looking for candidates with a passion for HPC Solutions and customer success to join our EMEA Enterprise Computing support team. We are a group of knowledgeable and motivated individuals who design, develop, troubleshoot, and deliver solutions for our High Performance Computing (HPC) software. Sometimes we travel to handle customer issues or deployments, but most often we work remotely with our customers from the comfort of our local or home offices located in various parts of the US.

The most important thing to our team is helping our customers succeed! Our software runs on many of the top supercomputers around the world, so we have high expectations of ourselves in order to maintain a great rapport with all of our customers. We’re also a technically diverse team, with many that have particular specialties, so documenting, collaborating, mentoring and cross-training with each other is a big part of what keeps us in top shape.

The role will involve support and implementation services for PBS Works Suite tools on hardware from a range of vendors. Systems will range in size from small clusters through to large scale clusters and supercomputers. Complementary to this role is support for Altair’s in-house clusters and services to ensure we have best in class solutions available for our engineers and for customer demonstrations.

A typical day for you will be to demonstrate, discuss, and deploy our on-premise and cloud-focused products to customers and prospects. This can include architecture discussions, consultations, and building automations to fit customer workflows. Support Engineers might seek your expertise to answer a challenging support issue, and you could pick up support tickets from time to time. You’ll also provide input to the product teams in order to better the products for our customers, as well as join us and your customers at various industry trade shows. Last but not least, you will have the opportunity to put your creative talents to work with new ideas that could revolutionize the way you, your colleagues or our customers work! 

The key to this role is a deep understanding of HPC from the Operating System through to Workload Management and the applications that will be run via these toolkits. This requires a knowledge of everything from workflow scripting through to the MPI layers used to run codes at large scales (e.g. Open MPI).

What You Will Do:

Pre-Sales Discussions (requirement gathering, architecting...), Demonstrations, Configurations, Support Post-Sales Deployment, Support

What You Will Need:

Basics:

At least three years experience administering Unix and/or Linux operating systems Demonstrated understanding of cloud technologies, including building instances, images, security policies, networking policies, etc. at one or more providers such as Amazon AWS, Google Cloud Platform or Microsoft Azure Demonstrated understanding of automation tools such as Terraform, Puppet, Chef and cloud vendor-specific tools Basic knowledge of networking and filesystems Ability and desire for learning new technologies and tools Strong customer-facing skills Strong written and verbal communication skills Discipline – The discipline to actively manage requests and overhead tasks, without getting distracted by email, chat or other ad-hoc communication A Teacher – Able to teach end users about IT technologies or solutions to their issues in an easy to understand way Self-Starter – The ability to actively look for effective tasks to complete during quieter periods Availability for occasional travel Bachelor’s Degree or equivalent in a computer-related fields

Preferred:

Experience working with High Performance Computing Workload Managers (PBS Pro, Grid Engine, LSF, Slurm, etc.) Experience working with large Linux (and sometimes Windows) environments Experience of Web Technologies Experience of Debugging SMP & MPI style applications Experience of at least one scripting language (e.g. Bash or Python)

How You Will Be Successful:

Envision the Future Communicate Honestly and Broadly  Seek Technology and Business “Firsts”  Embrace Diversity and Take Risks 

What We Offer: 

Competitive basic salary, plus company performance bonus.  The role is subject to a 4 month probation period (renewable 4 months)

Why Work with Us:

Altair is a global technology company providing software and cloud solutions in the areas of product development, high-performance computing (HPC) and artificial intelligence (AI). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists, and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities. 

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing and artificial intelligence (AI). 

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit .  

Ready to go?  #ONLYFORWARD

At our core we are explorers; adventurers; pioneers. We are the brains behind some of the world’s most revolutionary innovations and are not only comfortable in new and uncharted waters, we dive in headfirst. We are the original trailblazers that make the impossible possible, discovering new solutions to our customer’s toughest challenges.  

Altair is an equal opportunity employer. Our backgrounds are diverse, and every member of our global team is critical to our success. Altair's history demonstrates a belief that empowering each individual authentic voice reinforces a culture that thrives because of the uniqueness among our team.  

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