Position Purpose
\n\n\nThis individual will be responsible for overseeing various administrative tasks, supporting HR processes, and ensuring smooth communication across departments. The ideal candidate will have experience in office administration, HR policies, and employee relations, with a passion for delivering excellent service and fostering a positive work environment.
\n\n\nDuties & Key Responsibilities
\n\n\n\nAdministrative Support:
\n\n\nOffice Management:
\n\n\n\n\nManage office supplies and equipment, ensuring that necessary items are available and organized.
\n\n\n\n\n\n\nCoordinate meetings, prepare agendas, and take minutes as required.
\n\n\n\n\n\n\nAssist with the preparation of reports, presentations, and other documentation for senior management.
\n\n\n\n\nData Entry and Record Keeping:
\n\n\n\n\nMaintain accurate employee records, including personal information, employment history, and training records.
\n\n\n\n\n\n\nUpdate and manage databases, files, and other important documentation in accordance with hotel policies and legal requirements.
\n\n\n\n\nCommunication:
\n\n\n\n\nServe as the primary point of contact for staff inquiries related to HR and administrative matters.
\n\n\n\n\n\n\nSupport internal communication efforts, ensuring all employees are informed of relevant hotel updates, policies, and events.
\n\n\n\n\nGuest Services Administration:
\n\n\n\n\nAssist with guest-facing administrative tasks when required, including handling guest feedback, complaints, and special requests.
\n\n\n\n\n\n\nHelp coordinate logistics for events, conferences, or meetings hosted by the hotel.
\n\n\n\n\nHuman Resources Support:
\n\n\nRecruitment & Onboarding:
\n\n\n\n\nAssist with recruitment efforts, including posting job openings, reviewing resumes, and scheduling interviews.
\n\n\n\n\n\n\nSupport the onboarding process for new hires, ensuring they receive necessary orientation and training to integrate smoothly into the team.
\n\n\n\n\nEmployee Records & Benefits Administration:
\n\n\n\n\nMaintain employee personnel files, including records of job performance, promotions, and disciplinary actions.
\n\n\n\n\n\n\nAssist employees with benefits enrollment, changes, and queries regarding payroll, insurance, and leave policies.
\n\n\n\n\nTraining & Development:
\n\n\n\n\nSupport the implementation of employee training programs, including tracking progress and ensuring compliance with hotel standards.
\n\n\n\n\n\n\nAssist in coordinating development opportunities, such as workshops, seminars, and skill enhancement initiatives.
\n\n\n\n\nEmployee Relations:
\n\n\n\n\nFoster positive employee relations by supporting conflict resolution efforts and maintaining a harmonious work environment.
\n\n\n\n\n\n\nServe as a liaison between management and employees to ensure concerns and issues are addressed in a timely and effective manner.
\n\n\n\n\nCompliance & Policy Adherence:
\n\n\n\n\nAssist in ensuring compliance with labor laws, hotel policies, and safety regulations.
\n\n\n\n\n\n\nHelp with preparing reports and audits related to employee attendance, performance, and workplace safety.
\n\n\n\n\nGeneral Administrative Functions:
\n\n\nPayroll Support:
\n\n\n\n\nAssist with the collection and verification of timesheets, ensuring accuracy before submitting for payroll processing.
\n\n\n\n\n\n\nMonitor attendance, vacation, and sick leave records for employees.
\n\n\n\n\nOffice & Staff Coordination:
\n\n\n\n\nCoordinate schedules, meetings, and appointments for management and staff.
\n\n\n\n\n\n\nOversee travel arrangements for employees when required, including accommodations and transportation.
\n\n\n\n\nGeneral Office Assistance:
\n\n\n\n\nAssist with other administrative duties as required, ensuring smooth daily operations and efficient workflow within the hotel.
\n\n\n\n\nRequirements
\n\n\n\n\nFluent in written and spoken English to meet business needs.
\n\n\n\n\n\n\nGood communication skills, both verbal and written.
\n\n\n\n\n\n\nGood relationship with the local labor bureau and government agencies.
\n\n\n\n\n\n\nThorough knowledge of federal, state and local laws.
\n\n\n\n\n\n\nThorough knowledge of salary, employment and benefits administration and payroll.
\n\n\n\n\n\n\nMust possess basic computational ability.
\n\n\n\n\n\n\nAbility to maintain excellent relations with associates and maintain team member and guest confidentiality at all times.
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