Work Location:

Mount Laurel, New Jersey, United States of America

Hours:

40

Pay Details:

$68,640 - $102,960 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Human Resources

Job Description:

The HR Advice Specialist is primarily responsible for leading complex, high risk case management and investigations end-to-end (including discipline approach and employment decisions) in alignment with HR / TD operating models, policies, protocols and external legal requirements, for assigned portfolio / business lines

Depth & Scope:

Provides specialized advice and support to HR and business / corporate partners for high risk and sensitive HR / employment matters that require investigations (e.g. breaches of code, Respect in the Workplace, Whistleblower) to enable effective HR governance and risk mitigationPartners with a wide range of key stakeholders (e.g. people managers/employees, HR Shared Services, HR Advice/ Business Partners, Employee Relations/ HR CoE's, Legal, Global Security & Investigations) to gain / collects relevant information required to analyze facts, evaluate situations, advises on complex HR / employment matters, provides strategies, options and risk assessment on a case-by-case basisResolves issues within level of authority and escalates issues / seeks expertise where appropriate to ensure an integrated and sound approach to managing cases / investigations in compliance with internal / external requirementsConducts field interviews / site visits / information sessions and scans the internal employee environment to highlight issues / risks and recommends proactive approaches to address systemic workplace issuesBuilds and strengthens relationships to gain trust and credibility in order to be viewed as a true partner and enabler to the business relating to employee relations situationsEmbraces, listens and considers information and perspectives from both managers and employees in the resolution of issues as requiredScope includes a wide range of HR / employee relations issues including but not limited to: Investigations: Breaches of Code of Conduct, Respect in the Workplace, Whistleblower and corresponding discipline approach and employment decisions; Supports People Managers in monitoring employee experience and engagement: HR Visits/Employee Insight/In Touch sessions & Focus groupsUses established risk mitigation tools to support the business in operating within TDs acceptable employment risk profileProvides regular and relevant management information on trends / issues and potential opportunities; monitor case management database and provide input into executive level reporting to identify trends to ensure awareness across the organization and stakeholders are kept informed of trends affecting their business or area of oversight; Identify and escalate issues having broad corporate implications / risksDecisive, and identifies and quickly escalates high risk issues, as per established protocol/authority to transact; Maintains thorough accurate documentation on all matters and proactively manages and follows up on outstanding issues for timely resolutionMaintains a strong working knowledge and understanding of all operating procedures and levels of authority to ensure you operate according to Standard Operating Procedures (SOPs) and within level of authority to transactMaintains a culture of risk management and control, supported by effective processes and sound infrastructure to achieve a balance of risk mitigation that is expected within TDEnsures case files are input into database in a timely mannerIdentifies process improvement and efficiency opportunitiesPromotes and embraces teamwork, teambuilding and continuous learning for themselves, within own team and broader HR Advice Channel

Education & Experience:

Bachelor's degree preferredAction oriented individual, who demonstrates high accountability, sound judgment and decision making abilitiesAbility to navigate and leverage internal relationships and functional areas across the organizations, with a proven ability to get things doneStrong influencer who engages colleagues, business partners, key stakeholders, and business leadersAbility to prioritizeExcellent time management Communication skills: excellent written and verbal skillsOwnership of results/recommendationsListening, understanding and respondingInformation seeking/probingBuilding partnership with stakeholders/relationship managementImpactful collaborative partnering: ability to influence and resolve issuesExcellence in judgment & decision makingUnderstanding the business and its goals & objectivesTechnical HR expertiseEmployee Relations expertiseRisk ManagementAdaptability/FlexibilityTeamwork & Cooperation
 

Customer Accountabilities:

Understands and supports the Bank's Customer Service StrategyConsiders the impact of decisions on the well-being of TD, its Customers and stakeholdersProvides the highest level of Customer service when dealing with internal partners, vendors or our Customers - WOW at every opportunityModels quality service delivery at every interactionLeads and contributes to the ongoing improvement of the partner / Customer experience

Employee/Team Accountabilities:

Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experienceParticipates fully as a member of the team and contribute to a positive work environmentMay provide leadership, training, and guidance to other team membersEnsures ongoing communication with the team on the status / progress of projects and issues / points of interestActively shares information and knowledge, and proactively learn from the expertise of others

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.