Provide high quality, consistent HR advice, support and resolution to all levels of management, employees and outside parties, in order to maximise customer efficiency, effectiveness and confidence. • Administer executive management, HR and GBS transactional activities associated with the employee lifecycle, across the organisation within agreed procedures, standards and timescales. • Working with the HRBP and HRC community, administer, calculate, and process redundancy payments, and mutual agreements, within agreed procedures, standards, and timescales, complying with all statutory requirements. • Processing internal Data Privacy Subject Access Requests in line with SLA’s • Deliver a quality and professional service to all customers ensuring compliance with employment legislation, S+N policies and good employment practice

Provide timely, accurate advice, support and guidance on end-to-end employee lifecycle processes, including new vacancies, joiners, movers, leavers, pay changes, special leave types and compensation and benefit administration for all employees and managers. • Provide timely, accurate advice on policy and processes, and terms and conditions of employment • Resolve day to day customer service enquiries, issues, and complaints, escalating as appropriate, and deal with any service recovery. • Ensure that all employee data is entered into Workday and associated HR systems in a timely, accurate and consistent manner, whilst ensuring accurate and comprehensive employee information. • Ensure the service management tool accurately reflects the nature of the query to ensure a high level of customer service satisfaction. • Escalation of calls to specialists within the relevant teams. • Action case management requests in a timely and consistent manner to agreed standards and targets. • Identify and escalate issues and incidents • Create and maintain documents, records and data to agreed procedures and standards. • To assist Data Privacy with organisational processes necessary for handling Data Subject Access Requests and other requests for personal data from external authorities. • Ensure a high level of confidentiality is maintained in all aspects of work. Coaching Of Managers and Employees • Coach managers and employees on employee lifecycle processes • Coach and mentor colleagues and undertake training, where appropriate • Support with the delivery of training to new starters within the team • Provide SME advice and guidance relating to specific country legislation or process Due Diligence/M&A Project Activity • Undertake the due diligence, data collection/validation and administrative activities associated with the mergers and acquisitions for new business and the closure of sites. • Working with HRIS, ensure that the new organisation structure is built and signed off within Workday. • Ensure that the employee transfer data is loaded/removed from Workday within agreed timescales • Liaise with the 3rd party employer and the HRBP/HRC Project Manager to ensure the smooth transition of employees. Process Management • Ensure all S+N policies, standards and agreed HR Customer Service Delivery processes are adhered to by all staff, rectifying any non-conformities as appropriate • Contribute to the development of SLAs • Deal effectively with non-compliance customer complaints on HR Customer Services Delivery related issues, liaising with the HR Customer Service Delivery Team Leader/Manager and/or Service Performance & Development as appropriate and deal with any service recovery. • Assist the team to develop and maintain appropriate systems and processes. Continuous Improvement • Understand the needs of customers (internal and external) and continuously seek to improve customer service • Understand all relevant performance indicators and use performance information to continually improve services • Promote HR self help tools and desk top solutions

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