HR Advisor Support Analyst
100% Remote
System One is seeking to support our client’s Human Resources (HR) Central Team in a variety of areas (e.g., HR general inquiries, talent management, payroll support, international transfers, timekeeping support, onboarding, offboarding, background checks, policy interpretation, etc). With professional demeanor, provide first-level HR support. Educate employees (customers) on Center of Excellence (COE) programs, HR technologies, and self-service tools. Determine appropriate course of action or escalation for emerging issues and utilize knowledge management tools.
Important Details:
Contract opportunity through 02/28/25 (covering for a Leave of Absence)
100% Remote
Pay rate up to $26/hr. Salary will be commensurate with experience.
Work schedule: Standard business hours
Weekly pay
Benefits after 30 days (health insurance, dental insurance, vision insurance, etc.)
401k after 30 days
Job offer will be contingent on drug screen and background check
US Citizenship required
Specific Responsibilities:
Provides support to the HR shared services team by answering general inquiries about HR, payroll, policies, and procedures.
Handles one to three HR programs, onboarding, unemployment, education verifications, offboarding and/or other programs or platforms of support.
Creates high-quality employee experiences through customer support.
Provides accurate and efficient resolutions of issues through multiple channels (e.g., Salesforce Case Management System, phone, email, and chat) by following appropriate resolution/assessment methodologies (e.g., investigating and research).
Conducts New Hire Orientation.
Produces ad hoc HR statistics and reporting.
Answers and explains HR related content to employees in North America in a clear, accurate, and timely manner.
Documents all customer interactions via Salesforce case management system.
Ensures proper triage, escalation, and effective resolution of more complex inquiries by engaging HR Shared Services lead and/or Manager.
Understands and meets the HR shared services team established Service Level Objectives (SLOs).
Provides back up support to other HR Central team members, as needed.
Utilizes knowledge management tools and contributes new/updated information to maintain an accurate and consistent knowledge base in support of customers, peers, and the HR Team.
Encourages and trains employees to utilize self-service resources.
Attends meetings related to areas of support.
Performs other responsibilities associated with this position as may be appropriate.
Skills and Competencies:
Ability to apply fundamental HR principles, company policies, and practices to assigned tasks
Working knowledge of fundamental HR principles, practices, and procedures in the State of California (preferred but not mandatory)
Effective general interpersonal and communication skills
Ability to communicate (both verbally and in writing) sensitive/confidential HR information
Effective skill and ability to handle confidential assignments and work in a fast-paced, highly visible environment
Ability to demonstrate and maintain a high level of professionalism
Ability to build effective working relationships
Effective detail oriented related skills (accuracy, consistency, attention to detail, etc.)
Familiarity with utilizing technology and software (standard and specific to HR programs) for work assignments
Education and Typical Experience:
High School Diploma or equivalent or
Bachelor's Degree in Business Administration, Psychology, or Human Resources (or equivalent) is preferred
3+ years of experience in Human Resources (if High School diploma only) or
1+ years of related work experience (if have a Bachelor's degree)
US Persons Required
All qualified candidates are encouraged to apply. System One maintains a drug-free workplace and is an Equal Opportunity Employer.
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System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.