Work Schedule

Environmental Conditions

Job Description

Analyzes, evaluates and resolves complex issues escalated by Tier 1 as well as
cases that are direct routed to Tier 2. 
• Collaborates when needed with HR Shared Service Center subject matter experts
and COEs to resolve employee issues.
• Performs accurate filing and execution of transactions for general HR data
processing in support of HR functions.
• Achieves stated performance measures and adheres to established customer
service standards. Performs special projects as requested.

• Monitor and work with the Workday system to ensure accuracy and effectiveness in employee data management and HR processes
• Provides additional HR support for assigned areas are that are not case driven, ie
contract generation, job changes, and separation processes