Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Analyst, HR Service Delivery Operations

Grow Your Career with Thermo Fisher Scientific!
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Ranked #92 on the 2022 Fortune 500 list, you’ll discover endless opportunities to grow an exciting career as part of the world leader serving science.

How will you make an impact?
Through close collaboration with Thermo Fisher partners, the HR Analyst understands and translates customer needs into recommended end-to-end solutions applying our HR technology and process landscape. Part of the HR Operations platform and the HR Service Enablement team, this role is critical in helping the HR function and the HR Shared Services organization meet strategic goals to enable the business by implementing targeted improvements to our service delivery operations, technology, and processes. The focus of this role is to help drive productivity and scalability of our service delivery model and work towards an outstanding experience for our customers. Excellent analytical, project and process leadership skills will ensure successful implementations and sustained operations.
As an HR Analyst, you will provide day-to-day support to Thermo Fisher’s HR Shared Service organization as well as across HR Platforms/Centers of Excellence (predominantly Payroll) and regions by advising on, and facilitating, the management and evolution of our Payroll Roadmap and how this impacts case management, chat and other service delivery processes, functionalities and standard operating procedures.

What will you do?

Represent HR Operations and the Service Enablement team within the framework of the Payroll Harmonization ProjectReview, Assess and Document service delivery implications for HR Operations in relation to Payroll Harmonization ProjectPartner across the HR platform, predominantly with Payroll to facilitate the execution of the company’s Payroll Road Map goalsUnderstand ServiceNow technology and functionalities to offer recommendations for effective and efficient solutions designed to optimize productivity and to improve the colleague experienceUnderstand Workday Time & Absence technology and functionalities to offer recommendations for effective and efficient solutions designed to optimize productivity and to improve the colleague experience

Develop clear functional requirements that communicate customer/business needs in technical terms that allow IT/HRTS to build technical solutions that meet business requirementsWork as an HR process and functional expert on HR projects as requiredLead smaller scale projects, crafting plans to ensure successful deployment, communicating to partners, and meeting goalsAlign with overall direction of the Thermo Fisher HR Operations, including deployment and support of any common frameworks, methodologies, and governance requirements. Cultivate an environment of continuous learning, sharing and improvement within the HR PMO.Participate in platform collaborator meetings to consult on, or lead, accurate exchange of information and identification of independencies and process optimization related considerations regarding current and new work

Qualifications:

Bachelor’s Degree in Business, Finance, Human Resources, IT or related fieldExperienced organization and planning skills with solid attention to detail, ability to work independentlyGood social and consultative skillsProficient verbal and written communication in addition to excellent listening skills5+ years Human Resources, HR Shared Services, HR Consulting, HR Operations, or IT related experienceConsistent track record of supporting systems and processes, preferably in a large, global sophisticated organizationKnowledge of ServiceNow HR functionalitiesKnowledge of Workday functionalities, especially Absence & Time offAbility to work multi-functionally with a matrixed team of experts across functions and business groupsAttention to detailStrong customer service and stakeholder leadership skillsConflict resolution and problem-solving skillsIn-depth diagnosis, decisioning, and analytical skills required, including a detailed understanding of how to interpret customer business needs and translate them into requirementsAbility to handle change effectively, always mindful of technology and business implicationsProject management skills preferredWorkday HCM, or other HR systems experience preferred

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner, and safer.