Description: Join this remote Benefits team and help make a difference for all employees of a recognized Fortune 10 leader! The team provides HR assistance to organizational employees in the form of accurate, consistent and timely responses to inquiries from various contact channels – phone, chats and HR cases. A HR Assistant takes ownership of employee contacts ensuring that each case is accepted and resolved with a high degree of problem solving and customer obsession. They build customer trust through empathetic and personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs. In this role, successful candidates will demonstrate: + Excellent organizational and time management skills. + Strong customer service focus with the ability to prioritize quality and customer experience. + Excellent verbal and written communication skills. + Ability to understand benefit terms and programs. + Being quick to act and address customer issues while demonstrating strong judgement/decision making. + A high degree of ownership and the ability to handle sensitive situations with care and empathy. + Ability to work within fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through, and execution with attention to details while always keeping the customers’ needs first. Additional Skills & Qualifications: + 2+ years’ experience working in Benefits or Human resources (preferably in a contact center or shared service environment). + Experience with rapid and complex changing work environments + Outstanding customer service and communication skills. + Technical aptitude and proficiency with Microsoft Office Suite or similar software Preferred qualification + Bilingual in Spanish (a plus but not required) About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.