Amazon’s mission to be Earth’s most customer-centric company would be impossible without our talented people. Their hard work and creative thinking ensure we deliver great customer experiences.

As we strive to be Earth's best employer, our global HR teams, known internally as People eXperience and Technology (PXT), grow the business through people by creating an inclusive culture focused on safety, engagement, technology and innovation.
Broaden your HR knowledge to elevate your performance and unleash your potential as you take your HR career in exciting new directions.

As an HR Business Partner on the Sub Same Day Delivery People eXperience and Technology (PXT) team, you will provide HR generalist support to a large population of hourly employees as well as business leaders. This role provides the opportunity to do a variety of tactical and strategic work in an environment that encourages both independent initiative and collaborative teamwork. You will partner with business leaders to deliver HR initiatives focused on internal customer service, employee onboarding, talent management, and employee engagement. You will understand the importance of accurate and timely HR metrics as well as their inputs and impacts. In addition, you may lead and develop a team of entry-level HR employees and own projects or programs that impact the business or the broader HR team.

To be successful in this role, you must understand business goals and prioritize them through high-impact work. You will influence your team and business leaders by providing HR expertise, sound judgment and data-driven recommendations that improve employee experience and business performance.

Key job responsibilities
- Examine situations thoroughly, check for and mitigate personal biases, and make high-judgment decisions that align with the intent of policies and minimize risk. Ensure fair and consistent application of all company policies and compliance with laws and regulations. Take partners or escalate when next steps are unclear.

- Use data and metrics to identify trends, anticipate business needs, and implement action plans focused on employee experience and organizational health.

- Execute employee engagement strategies and rewards and recognition programs. Regularly inspect employee sentiment mechanisms and identify, escalate and take partners when concerns or trends are discovered.

- Provide developmental coaching and feedback to business leaders, including managing difficult employee issues, and delivering on organizational goals.

- Champion change focused on creating and fostering a diverse, equitable and inclusive environment for all employees. Hold leaders accountable to equitable selection, retention, and development of their employees.

A day in the life
A typical day in this role involves providing strategic and tactical leadership guidance, executing on people initiatives, providing internal customer support, advising and coaching employees and leaders through development and performance matters, and driving HR functional excellence and process improvement. Responsibilities also include partnering with leaders at multiple levels of the organization to develop forward-looking goals and actions focused on the employee experience and operational objectives. Every day brings exciting new opportunities to make a meaningful impact on the lives of our employees and customers.

About the team
Sub-Same Day Fulfillment Centers (SSD-FC) are an integral part of meeting Amazon’s customer promise through Prime same-day delivery. In tandem with its Rapid and Rural Logistics business parallels, these locations strive to serve over 80% of Prime customer demands across North America. – And with people at the heart of it all, our commitment to provide HR functional excellence continues and grows.

Known as People, Experience and Technology (PXT) , our HR team members are present onsite to help drive tactical leadership direction, while providing top-notch internal customer support. PXT teams are flexible, thoughtful, socially responsible, and are always planning for the future.