Job Summary:

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

According to his/her mission, the associate has to:

provide 1st and 2nd level support to customers on Decidium HR offerings such as:                    Pilotage Talents Entretiens & Formation Kiosque Absences etc.

 

Responsibilities:

Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.

In this respect, he/she has the objective to assist customers on the various HR offerings which are part of our portfolio. He/She contributes to the improvement of our processes, to the increase in efficiency, the improvement of our customers’ satisfaction, while following deadlines.

Main responsibilities are:

Treatment of Level 1 and 2 tickets on Decidium HR offerings Self-identify and self-assign the tickets which are part of his/her area of expertise Assist customers via Siebel tickets: Accesses management Role assignments Configurations Functional assistance

 

Doing the follow up or monitor data or reports production Alerting the manager or account manager when needed (delay, consistency) Maintaining/Customizing of existing reports for our customers Translating the functional needs into a technical analysis Estimating the workload to realize, test, document and deliver the technical solution Defining, planning and executing the unit and integration tests Analyzing the discrepancies on solution Documenting the solution and the delivery form If necessary, participate to customer meetings as an expert of ADP’s HR offerings. SOP management and process improvement Maintenance of the SOP-s for his/her area of expertise Measure the efficiency of the process and the quality of his/her own assistance Identify improvement opportunities Contribute to the respect of mutual commitments

 

Reports & Performance Metrics:

On time delivery Volume/quality of tickets treated Utilization rate Backlog

 

Knowledge and Skill Requirements:

French language – C1 level, English would be a plus French payroll regulations and HR knowledge Siebel CRM functional knowledge MS Office tools knowledge (Excel, PowerPoint, Word…) ADP Systems knowledge would be a plus: (Applications portals, Client interfaces, etc) Knowledge and experience with Business Objects Web Intelligence or other reporting tools is a plus Ability to manage several projects in parallel Excellent customer service abilities Take initiatives in order to improve customer satisfaction Be able to speak and write easily & clearly Analytical skills and an ability to summarize Organized, rigorous and autonomous Team player Dynamic and responsive

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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