About Marsh McLennan Agency Midwest
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest  is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

The HR Consulting Generalist performs general Human Resources related duties at the professional level with assigned clients and may carry out responsibilities in some or all the following functional areas: employee relations, payroll processing, employee benefits, training, employment, labor relations, affirmative action, and employment equity programs.

HR Consulting

Provide administrative support to the client team lead by compiling monthly/quarterly status updatesSupport the client lead with administrative assignments as necessaryDocument time entries in internal time keeping system, reflecting quality and value to the clientPartner with the client’s employees and management team to communicate various Human Resources policies, procedures, laws, standards, and government regulationsProvide administrative assistance for assigned clients with activities such as personnel paperwork, processing/filing, administrative upkeep of the applicant tracking system, creating, and distributing employment life cycle letters to include offer letter, reference checks, and verification of employmentConduct exit interviews and analyze data to make recommendations for the management team to implement corrective action and continuous improvementRespond to general employee relations issues for clients such as employee complaints, harassment allegations, and civil right complaints; Escalates calls/complaints with the Senior Consultant assigned to the clientMay gather supporting documentation and/or represents the client for any unemployment claimsFacilitate and/or provide training to clients; May develop training modules/PowerPoints to achieve training goals of the clientReview applications and interview applicants to match experience with specific job-related requirementsConduct new hire orientation at the clientPerform other duties as assigned
 

Execution of Client Service

Support team leads, management, and other internal department members to flawlessly execute MMA’s service strategy for each client, designed to create measurable value and efficiencies in their businessesProcess plan changes, as needed or requested by the client, checking for consistency and documenting in the appropriate systemBuild personalized client relationships through demonstrated understanding of the service plan and multiple channels of communication such as phone, email, and in-person meetingsWork with internal departments to ensure cohesiveness and timeliness of service execution

Data and Process Integrity

Accurate and timely completion of projects and/or reports; adhere to appropriate response times for client and internal communicationsEnter time daily and meets billable hour goalsMaintenance of client and company information in a confidential mannerConsistently follow service workflows and appropriately engages internal resources to ensure efficiency and accuracy of executionAccurately maintain complete client files including the clear documentation of account detail in agency management systems including policy information, activities, attachments, and correspondenceAchieve desired levels of data completeness and process integrity by consistently meeting activity timelines, quality metrics and goals
 

Peer Relationships

Provide feedback and shares information at team meetingsParticipate in ongoing scheduled meetings with team to discuss accounts, renewals, service needs, service platform, etc.Develop successful and effective working relationships with all service team members, managers, vendors, and members of other departments

Required

1-2 years’ experience in Human ResourcesBachelor's degree in business, human resources, or related fieldAbility to objectively coach employees and management through complex, difficult, and emotional issuesStrong analytical skillsSome travel, associated with trade shows, conventions, and client visits – 10%
 

Preferred

Background in employment law and other government compliance regulations

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

Medical, dental, vision, 401K benefits and moreThe flexibility to work at home or an officeA paid day off to volunteer and company-organized volunteer eventsUp to $1,000 per year in matching charitable donationsUp to $750 per year in wellness rewardsA company-wide mentality that you can never appreciate your co-workers too much
 

Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.
 

#MMAMW

#LI-Hybrid