We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK.Essential duties and Responsibilities include:
Provides assistance in all areas of HR, including employment, communication, team member events and record retention.Maintains general office, front counter, lobby area and TDR kiosks ensuring that they are neat/clean, orderly and well stocked.Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.Performs administrative duties, including maintaining employee records, data input and research; preparing reports; ordering office supplies, team member/vendor badges, gaming licensing and renewals, etc. Assists in coordinating and facilitating interviews and new hire orientation.Assists in developing and maintaining property communication, to include employee self service portal, back-of-house hallways; maintaining updated required federal, state and local posters, and property communications.Maintains an upbeat and positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants and guests.Assists with design and execution of engagement, wellness and retention events. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management.This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. BRING US YOUR BEST.Qualifications include:
Must be proficient in Microsoft applications; Excel, Access, Word, OutlookManages difficult or emotional TM situations; Responds promptly to their needs; Must possess excellent employee relations skills.Ability to respond calmly and make rational decisions when required.Ability to maintain confidentiality of sensitive information.Ability to multi-task and problem solve.Excellent organizational skills, presentation skills and ability to work independently and collaboratively.Exceptional customer service focus including attention to producing quality results.Must approach team member questions and concerns in a caring, confidential and helpful manner.Other duties, as needed. STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY $14.00 Connect With Us! Not ready to apply? Connect with us for general consideration.