The HR Coordinator performs paraprofessional human resources work processing, maintaining and updating electronic and paper human resource documents and records. This position will provide administrative support to a range of human resources functions performing tasks such as correspondence generation, record keeping, file maintenance and HRIS entry.  The position routinely communicates verbally (in-person and by phone) and in writing (email) with peers, supervisors and managers in the organization and may make recommendations to work procedures and practices. Please note, this position is on-site at our office in Flushing, Queens.

As a Human Resources Coordinator, you will:

Assist with new hire orientation and onboarding.Process new hire, status change, and termination paperwork.Process employment verification.Enter data into Human Resources Information System (HRIS) ensuring the accuracy of information.Manage employee records and files, ensuring that files and records are maintained in accordance with legal requirements and company policies and procedures.Assist in maintaining HRIS and payroll records; runs reports from database as requested.Set up key security card access, distribute security cards and maintain records of key security cards.Assist in benefit administration; distribute benefit information; assist employees with basic benefit related questions, refer complex benefit questions to the Human Resources Manager.Process and administer leave of absence requests; maintain records for absence paperwork related to medical and personal absences, disability and FMLA leaves.Assist in unemployment claimsAssist in worker’s compensation claims and manage OSHA logReceive and timely process or respond to verbal and written requests.Maintain confidentiality of sensitive human resources materials.Resolve routine issues in person, by phone or through written correspondence. Escalate complex issues to Human Resource Manager.Exercise a high degree of professionalism and self-motivation using personal initiative to identify and execute best practices.Demonstrate a continued commitment to professional education and industry best practices.Perform all other duties as assigned.All employees are required to perform the following essential functions:  demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.

As a Human Resources Coordinator, you must have:

Solid knowledge of the principles and practices of human resource functions.Solid knowledge of the laws or regulations governing personnel records management and records retention.Solid knowledge of HRIS and skilled at entering data accurately and quickly.Significant understanding and accurate application of Form I-9 laws and regulations including filing requirements for active and inactive employees.Solid verbal and written communications and a strong ability to exercise tact and diplomacy with a variety of customers at different organizational levels.Solid organizing and prioritizing workload and ability to meet deadlines in spite of frequent work interruptions.Solid use of Microsoft Office, Microsoft Word, Microsoft Excel and Internet Explorer (or other internet browser).Strong attention to detail and accuracy.Exceptional commitment to confidentiality in sensitive human resource matters.

Minimum Qualifications:

Graduation from an accredited college with an Associate’s degree in Human Resources, Business Administration or directly related field; two (2) years of progressively responsible skilled human resources support experience; or any equivalent combination of directly related education and experience.

Ideally, you will also have:

Minimum of one year in an administrative role supporting Human Resources functions.Hands-on experience with Workday, Paycom, and/or other ATS, Onboarding, HRIS systems.

What else you can expect:

Physical Demands:

Requires sitting or standing for extended periods of time.

Extensive use of a computer and repetitive hand movements in the performance of duties.

Occasional lifting and carrying of material weighing up to twenty pounds may be required. This position may be required to primarily sit, type (computer keyboard), read, talk on phone, and frequently move about within the office. 

Equipment Operated: Personal computer, printers, fax, copier and telephone

Environmental Factors: None

Where Would You Work?

This position will be located at our Flushing, Queens, NY office.

As a CyraCom Employee, you will be:Customer Service Focused – you know that timely accurate responses and relentless follow through to those in need is critical to providing excellent customer service.Positive – your glass is half-full and you impart this attitude with everyone you interface with to build positive rapport.Patient – You understand everyone is not as technically savvy as you are and so you exercise significant patience and diligence.An Active Listener – you know that listening is the first key in trying to find the cause to a problem and use this to your advantage when asking questions to determine root cause.A Team Player – you understand the basics tenants of being a great teammate including being collaborative, having an open mind and doing your part.Self-Managed – you know best how to manage your time and workload to be as effective and efficient as possible in a fast-paced ever-changing environment. You understand time management, communication and attendance are critical in this position.

Duties not listed in this position description may be required of the employee at the discretion of management. The HR Coordinator may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties.

Why Work for CyraCom?

CyraCom International, Inc. is the leading provider of language interpreting services and operates the most extensive network of large-scale interpreter contact centers. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to critical services. In business since 1995, CyraCom services thousands of clients throughout the US, Canada, and Europe. The Company was named to the Inc. 5000 list of fastest growing private companies in the United States for a ninth year in a row and eleventh time overall in 2017.

“We make a difference every day.”
CyraCom team members help thousands of people communicate every day by removing cultural and linguistic barriers in all levels of everyday conversation. We ensure high levels of accessibility by providing interpretation services over the phone, through video, and on-site at our client locations. We work relentlessly to provide the support and infrastructure necessary to ensure people can communicate at a moment’s notice, because at any time our service could be needed in a life-saving event. Our hundreds of clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies.

             

Our employees most often say three things:

Culture: You have the resources of a large company with the flexibility and excitement of a start-up.

Impact: Your contributions matter; people notice the changes and improvements you create.

Meaning: Your work ultimately helps improve the lives of millions in the United States – CyraCom helps those who cannot communicate normally to access to healthcare and other vital services.

Company Culture

We value our employees and believe that an enjoyable work environment is beneficial to all. Here are some ways we contribute to that goal:

We celebrate our diverse workforce.We encourage our employees’ professional and personal growth, including tuition reimbursement and internal promotionsWe provide a “business casual” dress code (with “casual Fridays”).

Benefits & Compensation Highlights

CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, Company-contribution to H.S.A. and 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development. We expect this position to start at an hourly rate between $26.00 - $30.00/hour, depending on experience.

Equal Opportunity Employer

CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.