We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
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WE LOVE OUR WORK.Essential Responsibilities:
Provides assistance in all areas of HR, including employment, communication, team member events and record retention.Maintains general office and lobby area ensuring that they are neat/clean, orderly and well stocked.Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.Performs administrative duties, including maintaining employee records, data input and research; preparing reports; ordering office supplies, team member/vendor badges, gaming licensing and renewals, etc.Assists in coordinating and facilitating Talent Audition and New Hire Orientation.Assists in developing and maintaining property communication, to include employee self-service portal, back-of-house hallways; maintaining updated required federal, state and local posters, and property communicationsMaintains an upbeat & positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants and guests.Assists with design and execution of engagement, wellness and retention events.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management.This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. BRING US YOUR BEST.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be proficient in Microsoft applications; Excel, Access, Word, OutlookManages difficult or emotional TM situations; Responds promptly to their needs; Must possess excellent employee relations skills.Ability to respond calmly and make rational decisions when required.Ability to maintain confidentiality of sensitive information.Ability to multi-task and problem solve.Excellent organizational skills, presentation skills and ability to work independently and collaboratively.Exceptional customer service focus including attention to producing quality results.Must approach team member questions and concerns in a caring, confidential and helpful manner.Other duties, as needed.
Supervisory Responsibilities: This job does not have any supervisory responsibilities.
Education and/or Experience: Minimum of one year experience in a customer service position; previous experience working in Human resources; High school diploma or general education degree GED; or equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of America money and weight measurement, volume and distance. Possess ability to operate an adding machine and have basic computer skills.
Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certifications, Licenses, Registrations: Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team Members must be drug free.
Work Environment: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.All Team Members at Hollywood are under surveillance (and audio surveillance in limited areas). Performance may be observed and recorded.Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke. STAY IN THE GAME. FOLLOW US.We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
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Equal Opportunity Employer
STARTING SALARY $14.00 an hour Connect With Us! Not ready to apply? Connect with us for general consideration.