Job Description :

Job Title:  HR Customer Experience Manager

Location: Budapest

Contract terms: Permanent

Grade: L5A

About the company

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and build innovative experiences that bring people together to celebrate life. 

About the function

Global HR Operations (GHRO) is part of Diageo Business Services, providing HR support to 23,000 employees in 70+ countries, worldwide. Services – amongst many others – include Resourcing, On-boarding, Off-boarding Compensation & Reward administration and Payroll.

GHRO is the foundation for Diageo in achieving its HR strategy and is a key enabler in excellent employee & manager experience with people processes.

On-Boarding and Offboarding comprise a set of activities associated with Hire, Mover and Leaver processes, aiming to provide excellent experience for employees as well as simple, trusted services for Line managers.  

About the role

Deliver efficient Onboarding and Offboarding process to all Diageo markets and business units.

Interact with HRBPs, employees, Line Managers, Diageo IS, 3rd Party providers and other Global HR Operations teams across the world.

Ensure brilliant and consistent execution of our CE processes, enabling the business to offer excellent employee experience for new hires, movers and leavers in all Diageo markets and functions:

Drive process improvement and simplification agenda for impacted processes and technologies.

Initially mentor, later lead a high performing and highly engaged team in multiple locations.

As a member of the GHRO Leadership team, make a significant contribution to crafting the global Service Delivery landscape

Work in close partnership with the strategic and business owner of the OnBoarding and Offboarding process to further improve the processes and to enable the local execution of the global standard

Lead the CE teams in Budapest to enable smooth and efficient processes.

Develop and retain a high performing and engaged team to deliver 100% compliance and great customer experience.

Leverage analytics and insights to ensure that agreed Service Level Agreements and KPI’s are consistently delivered. Embed continuous improvement.

Work directly with customer groups, partner with other teams such as Process Governance, Data, etc. and ensure great end-to-end experience for customers.

Active ambassador for the HR model in the business, holding people to account.

Raise awareness and boldly demand compliance, with special attention to General Data Protection Rules (GDPR). Deal with compliance breaches according to expected Diageo procedures.

Actively participate in shaping the global end-to-end HR service delivery offering – work in close partnership with the Global HR Operations leadership team

Partner in delivering efficiencies in First Point Operations – CE of 10-15% on the Onboarding team in F20 for Non English Markets.

What you will bring

Proven management experience in HR or in service delivery

Proven experience with Workday or other HR system operation

Experience of having successfully engaged, motivated and influenced a variety of stakeholders in multiple geographies and cultures. Able to build credibility and relationships

Demonstrable track record of successful team management, achieved high performance and engagement levels

Ability to stay in the future and anticipate customer needs: identify and deliver continuous improvement initiatives and lead change control

Ability to find solutions, address barriers and positively galvanise others around you in a context of ambiguity and fast paced change

A detailed appreciation of how HR processes, data and systems interrelate.

Resilience and confidence in a dynamic and ambiguous environment, encouraging it in others

Fluency in English

Experience working in cross functional and multi-cultural teams

Benefits

Unique Family Leave opportunity

We work without border - you will work with people from all over the world

You will deal with world class brand portfolio

Wide variety of thematic events, after work activities organized by employee communities

Product Allowance to purchase company products from the staff shop

We won the Fittest Workplace Award, of course we have a Gym

Urban legend is true, we do have a Rooftop Bar

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :

Regular

Primary Location:

Budapest

Additional Locations :

Job Posting Start Date :

2025-01-10