Summary:
Responsible for contributing to the mission and vision of the Company and Department as a Human Resources Generalist. Provides quality initial support services to all Company employees with a high degree of customer satisfaction, expertise and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communication the resolution and escalation to the customer, consistent with our mission and vision.
Essential Duties and Responsibilities:
• Provides initial support and additional follow-up to Company employees for all HR related inquiries. Support areas including, but not limited to: Benefits, Recruitment, Compensation, HRIS, Worker’s Compensation, Training, etc.
• Responsible for onboarding new hires by coordinating, processing new hire paperwork and entering employment data into HRIS system.
• Verifies I-9 documentation and maintains current documentation in employee files.
• Responsible for processing Verification of Employment (VOE).
• Respond in a timely manner to all emails and voice mail messages requiring action.
• Responsible for managing the central email communication tool for the HR department
• Maintains and conducts routine audits of Employee Files.
• Maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources information system software.
• Maintain the confidentiality of all activity, including the verbal and written communication, of any department matters.
• Interprets and explain human resources policies and procedures to employees.
• Process development assistance as needed.
• Provides excellent customer service to employees while maintaining confidentiality
• Acts as the customer advocate for HR by representing the services in a positive manner, proactively escalates issues on the customer’s behalf to ensure the timeliest service
• Files papers and documents into appropriate employee files as needed
• Regular, consistent and punctual attendance. Must be able to work variable schedule(s) as necessary
• Assists Director of HR & HR Managers and others on the HR Team with various research projects and/or special projects.
• Performs other duties and responsibilities as assigned
• Must conduct self in an ethical, legal, and responsible manner at all times.
• Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Business Conduct.
Competency:
To perform the job successfully, an individual should demonstrate the following competencies:
• Strong verbal & written communication skills
• Ability to build strong relationships with a diverse population
• Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
• Ability to read, write, speak and comprehend in English: instructions, correspondence, memos and reports
Ability to work in a fast-paced, productive work environment
• Must be a self-starter, independent, and strong organization skills
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