General Summary of Duties:    Provides administrative assistance and clerical support for all departmental requirements. Work includes handling of hiring, FMLA, Workers Comp, and other HR related responsibilities

Typical Physical/Mental Demands:  Ability to push and pull file cabinet drawers weighing up to fifteen (15) pounds, carry and manipulate supplies weighing up to twenty-five (25) pounds; bend and/or reach from floor level to approximately six (6) feet high; stand on a ladder of approximately four (4) feet; workable eye/hand coordination and manual dexterity; ability to distinguish letters, numbers and symbols; accuracy with basic math and the ability to use basic office equipment (i.e., computer, telephone, calculator, copier and fax); normal vision and hearing range; ability to communicate directly, telephonically and electronically with general public, Team Members, and management primarily in English and additionally in Spanish for bilingual staff; understand and comply with policies and procedures, job description and other instructions.

Typical Working Conditions:    Work is performed in an office environment; consistent contact with general public, Team Members, and management; varying conditions of noise level, temperature and illumination.

Example of Duties (includes but is not limited to the following):    
1.    Understand and adhere to all Grand Victoria Casino (GVC) and Human Resources Department standards, policies and procedures.
2.    Obtain an understanding of the applicable Internal Control Systems (ICS) and Minimum Internal Control Standards (MICS).
3.    Ability to comply with and practice the GVC Family Style Service Standards.
4.    Provide exceptional customer service to all guests, in person, via telephone and/or electronically.
5.    Expedite newly-hired Team Members, i.e., administering pre-employment testing, scheduling of fingerprinting and IGB badge, and communicating status of hire to departmental managers.
6.    Monitor and process applicants/Team Members utilizing the Applicant Tracking System and Human Resource Information System.
7.    Create and maintain Team Member personnel files.
8.    Prepare and administer paperwork for Team Member meetings, i.e., Orientation, Benefits, Re-orientation.
9.    Record Team Member data in the uniform inventory system and the sensitive key fingerprinting system.
10.    Respond accurately to Team Members and guests’ general questions about GVC as well as specific questions pertaining to employment.
11.    Perform all tasks that may be assigned in the future.

Performance Requirements (knowledge, skills and abilities):     Ability to read, write and speak English; proficiency and working knowledge of Microsoft Office products; knowledge of general office skills; excellent organizational and coordination skills; ability to file; ability to type 45 words per minute; ability to perform basic math; skill in proper use of English grammar and spelling, bilingual fluency (English/Spanish) preferred; ability to maintain confidentiality of sensitive information; ability to establish and maintain an effective working relationship with Illinois Gaming Board (IGB), management, and co-workers; ability to work in a stressful, high volume, energetic atmosphere; team oriented; enjoys working with and assisting people; ability to understand questions and instructions from supervisors and co-workers; ability to work flexible shifts.

Qualifications:    High school diploma/GED, prior HR/administrative support experience, Bilingual (English/Spanish) is necessary.

Certificate/License:    Level 3 Occupational License with Illinois Gaming Board.

Salary Range: $22.00 - 26.00 per hour (Depending on Experience)
 

Benefits:  
Full Time:
Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts