The HR Shared Services Global Process Owner (GPO) is responsible for driving global Hire to retire process standardization, transactional efficiency, organizational capability, process performance, and a prioritized roadmap of all global HR processes in partnership & alignment with HRLT. The position analyzes policy with policy-owner, streamlines process to support policy and establishes key performance indicators for the global HR processes. Specializes in driving value through process oversight, improvement, and integration to ensure consistent and successful delivery services with a focus toward process efficiencies and a model for reducing the cost to operate. Owns an end-to-end process across functional silos, geographic and boundaries

 

Job Responsibilities:

 

Process Design and Governance 

Hire to retire process taxonomy and design (including process mapping), process monitoring and process improvement; define the L1 – L4 process taxonomy, define the required process, responsible to map the process (L4 activities / L5 tasks), identify key areas for improvement, implement improvement initiatives, and monitor and measure these initiatives with HRSS CI team.  Build best-in-class, standardized processes which help the function create competitive-advantage, developing supporting process documents: process maps, workflows, standard operating procedures, reports, and HRSS business case documents.Identify gaps between the global and regional process with a clear plan to close the gaps while giving provisions for legal and regulatory required variances.  Build and maintain partnerships with HR and Technology partners and be recognized within and across the HR function as the ‘go-to’ expert and owner of process - no process change happens without the GPO’ engagement.  Provide HR process expertise for shared service migrations, business integrations including M&A activities.  Monitor user compliance; tracking where, and how well, the required process is being followed by the users.  Support in any system implementation / enhancement initiatives to the extent impacting HR processes.  Establish and sustain process change control for all HR processes. Process analysis and metrics. Conduct robust process analysis (activity data collection – volume, time-spend, cycle time, headcount, FTE ratios). Work with shared services team to benchmark and set operational SLAs and KPIs Process optimisation  In consultation with HR functions and service delivery teams, create a prioritized, metric-driven pipeline of process related improvements and opportunities with focus on leaner processes, reducing process costs, increasing efficiency, enhancing the user experience and drive better business outcomes.  Conduct adequate and timely root cause analysis to understand problem drivers and implementation of necessary corrections and/or changes.  Execute process optimisation initiatives, including driving process automation and RPA initiatives, working in collaboration with Technology and CI teams. Build business cases to quantify the cost and value of process opportunities and advocate for funding as necessary.

 

Required Skills:

A Bachelor’s degree in a human resources or business-related field. Graduate degree desirable in a related field preferred. Minimum 4 plus years’ experience in human resources and/or shared services operations, as well as a thorough understanding and subject matter expertise of HR end to end hire to retire and payroll processes and demonstrated expertise with Oracle HCM. Transformation and process design work preferable with Oracle HCM system. Process knowledge, process mapping experience and subject matter expertise. Program and project management experience required.  Experience using process mapping tools such as Microsoft Visio. Strong data analytics and excel skills for process analysis is a must. Business acumen and appreciating how a single change in a process can have a wide impact, and, conversely, how one change in the business can affect a particular process, is essential.  Ability to think strategically while maintaining a strong sense of service delivery awareness. Strong facilitation and stakeholder management skills. Confident presenter for all audience types. Ability to manage competing initiatives. Effective interpersonal, verbal and written communication skills. Ability to multi-task, be self-managed and meet critical deadlines with limited supervision.

Preferred:

Formal continuous improvement (e.g. Lean / Six Sigma) desirable.