Introduction to the job

As HR service representative, you will be trained to equip the knowledge of HR system and processes. Supporting employees and managers on routine work and standardized activities. We are responsible for Taiwan, China, Singapore and Malaysia scope. This position will be based in Taiwan and contribute to the success of ABS organization.

Role and responsibilities

Acts as the first point of contact for employees and managers for HR systems (Workday and ServiceNow) and processes (onboarding, life cycle, offboarding, etc.) with high efficiency and quality results

Handles a variety of onboarding to offboarding cases with standardized steps

Coordinates events or conducts activities (e.g. new hire orientation, employee briefing, etc.)

Understands the connections / impacts between HR systems / processes and regulations

Identifies problems or challenges from daily operations, ensures accurate and follow-up on cases to deliver the best employee experiences

Participates in continuous improvement activities

Education and experience

Bachelor’s degree or above

With 2-3 years relevant experience in HR domain

Has in-depth experience in relevant local HR processes or systems and policies

Skills

Understanding of HR roles, ABS (GBS) service delivery model and expectations

Proficient in HR related regulations in Taiwan / China

Fluent in Chinese and English

Fast-learner and can-do attitude at a fast-paced environment

Proactive, detail-oriented with strong problem-solving ability

Other information

Require 1-2 days per month for domestic business travel, depends on needs

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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