Building on our past. Ready for the future

Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets. We’re bridging two worlds, moving towards more sustainable energy sources, while helping to provide the energy, chemicals and resources needed now.

This is a remote opportunity and can be located anywhere in the United States or Latin America.

Role Purpose

The Knowledge Analyst – People Experience improves the people experience through engaging, clear and concise information for our People (employees).

Key Accountabilities

Initially, this role will work at the direction of the Manager, Process Analysis, Policy and Governance to inventory and improve all People team (practitioner) based knowledge

Inventory knowledge related artifacts (front end) across the global organization and conduct an analysis to determine the gaps in knowledge

Create new user centric knowledge articles (KAs) and content and edit existing KAs and content on demand

Create targeted and audience specific knowledge blocks based on people demographics

At the direction of and in partnership with the Manager, People Experience Design,

Design and implement engaging and compelling KA templates and define the use cases for each

Design and implement a simple, transparent and intuitive taxonomy (topics, knowledge bases, categories) for both knowledge and content

Design and implement a knowledge and content governance model including\:

An efficient and transparent intake to retire workflow including role definition for approvals

Create a sustainable short term and future state knowledge and content management support model

Continuously scan and assess published content for improvement

Keep published knowledge and content up to date and retire knowledge and content when appropriate

Utilize key metrics to understand user behavior and engagement for continuous improvement

Keep up to date on ServiceNow knowledge and content capabilities and best practices

Job Specific Skills (knowledge, experience, capabilities, systems)

Prior experience in creating compelling and engaging content

Ability to distill complex information into clear and concise content for diverse audiences

Ability to work collaboratively in a team environment

Understands user behavior and navigational paths in engaging in content

Strong self-organizational qualities

Analytical skills required

Thrives on and has experiences with ambiguity.

Excellent decision making skills and a sense of urgency. You're able to juggle competing priorities with a focus on timely execution and follow through.

Required Qualifications

2 years in Human Resources, Communications, Marketing or any related fields

Bachelors Degree

Moving forward together

We’re committed to building a diverse, inclusive and respectful workplace where everyone feels they belong, can bring themselves, and are heard. We provide equal employment opportunities to all qualified applicants and employees without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by law.

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.

And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.