Human Resources Manager

West Bay Club - Estero, Florida

Nestled in the heart of Estero Bay, near the Gulf of Mexico, West Bay Club is a member-owned gated community and private golf club encompassing nearly 900 acres - 500 of which are dedicated to conservation. The community boasts 790 residences, including estate homes, high-rise condos, and villas, all set amidst lush tropical landscaping and bordering Estero Bay and Gulf of Mexico. West Bay recently underwent a $40 million renovation of the club amenities and golf course.

Located in the picturesque surroundings of West Bay’s community the Bay House facility includes a resort-style pool, state-of-the-art fitness center, spa, culinary academy, card and meeting rooms, and the Aqua Café offering both indoor and outdoor dining. West Bay’s tennis facility offers center court viewing on all eight Har-Tru courts. Additionally, the Sports Park offers six pickleball courts, two bocce courts, and a dog park. Residents also enjoy kayaking, canoeing, boating, and fishing all from the West Bay River Park's on-premises dock, featuring a private boat launch and boat storage.

A unique feature of the community is West Bay’s private Beach Club, which underwent a complete reconstruction, completed in March 2024. Residents enjoy direct access to their beachfront club along the Gulf of Mexico, complete with a full-service restaurant, valet service, and dedicated beach attendants providing beach service.

Within the community, the West Bay Golf Club is anchored around its 18-hole championship golf course. Designed by esteemed golf course architects Pete and PB Dye, renovated by Fry-Straka, golf enthusiasts seek out West Bay to experience its unique and challenging design. The Golf Club is home to multiple dining venues that range from casual dining including the Niblick Grille and Signature Bar, to fine dining at the Golf House. The club offers a maximum of 300 golf memberships, 150 social memberships, and currently has a wait list. While the club remains open year-round, the peak of member activity is from November through April.

About The Position

The Human Resources Manager is a full-time, exempt employee of West Bay Golf Club and Community Association, reporting directly to the Director of Finance and working in partnership with other company directors and employees. The Human Resources Manager will lead the company’s culture-building initiatives and drive recruiting, onboarding, training/development programs, H2B program, employee benefit programs, payroll, and ensure compliance with all applicable federal, state, and local wage and hour laws, worker compensation, and other laws.

Job Responsibilities

Coordinates, oversees, and administers the recruiting, onboarding, and welcoming of new team members including the management and coordination of the H2B staffing program. Oversees the maintenance, analysis, and communication of all employee records. Ensures compliance with policies and procedures. Upon identification of inconsistent practices, makes recommendations for improvement. Coordinates the following: 401K retirement plan. Workers’ compensation program including claims reporting process, follow-up, and reporting. Benefit administration and enrollment. Benefits administration to include claims resolution and communicating benefit information to employees. Participates in developing department goals, objectives, and systems. Directs and administers team programs and activities including, but not limited to, employee recognition and appreciation celebrations, employee functions, and employee safety and wellness programs. Administers compensation program; monitors performance evaluation program and revises as necessary. Assists with job postings and descriptions, and advertising in various medias. Reviews applications and interviews applicants to obtain work history, education, training, job skills, salary requirements, and to provide information about the organization and position. Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Provides day-to-day performance management guidance (coaching, counseling, career development, disciplinary actions). Works closely with management and employees to improve work relationships, build morale, and drive positive TEAM culture. Provides HR Policy guidance and interpretation.

Required Education and Experience

Bachelor’s degree in human resources or Resort and Hospitality Management or a bachelor’s degree and 5 years equivalent experience. 5 years Human Resource experience required. 3-4 years Recruiting experience required. 2-3 years H2B experience required. 3 years Benefit Management experience required.

Preferred Education and Experience

PHR, SPHR, or SHRM Certified. Enjoys professional networking; stays current on industry trends.

West Bay Club offers an attractive and competitive compensation and benefits package to include:

Competitive base salary and performance bonus Medical, Dental, and Life Insurance coverage 401k plan with generous match Employee golf privileges and merchandise discounts Meals and other employee incentives Professional development allowance Paid time off

How to Apply

Send your resume and cover letter to Ashley Darling, Human Resources, at adarling@troon.com.